Summary
Overview
Work History
Education
Skills
Timeline
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Kierstin Hickson

Edgewood

Summary

Dynamic professional with a proven track record in surgical support at Animal Health Clinic and exceptional customer service skills. Excelled in multitasking and team collaboration, significantly enhancing client satisfaction and operational efficiency. Proficient in Microsoft Excel and adept at fast typing, achieving over 60 words per minute. Demonstrated ability to innovate and improve processes across diverse roles. I have worked in a lot of positions that use customer service skills, computer skills, and team collaboration. I have also worked in many different positions that have allowed me to expand my work experience and have many different skills that can be used in almost every work place.

Overview

5
5
years of professional experience

Work History

Veterinary Technician

Animal Health Clinic
01.2024 - Current
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.

Daycare Assistant

Kinderwood Childcare Center
01.2023 - 12.2023
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
  • Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
  • Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
  • Kept children between ages of 3 months and School Age, safe and secure with vigilant oversight.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Planned and implemented crafts and other activities to spark interest and enhance development.

Business Intern

CJ Moyna And Sons
05.2022 - 08.2022
  • Improved customer satisfaction rates through diligent follow-up on inquiries, concerns, or complaints.
  • Conducted market research for identifying new business opportunities and expanding the company''s client base.
  • Used computer skills to organize in Microsoft Excel. Also used those skills to put in information from many invoices we would get in a day.
  • Used filing skills to file away the paper invoices after they were organized into the computer system.

Waitress

Franklin Hotel
01.2019 - 09.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Education

High School Diploma -

Edgewood-Colesburg High School
Edgewood, IA
12.2022

Skills

Surgical procedures and support

Early Childhood Education

Customer Service

Strong multitasking

Team Collaboration

Idea Development and Brainstorming

Client acquisition

Microsoft Word

Microsoft Excel

Invoice Entering

Fast Typing Skills With 60 Words Per Minute

Timeline

Veterinary Technician

Animal Health Clinic
01.2024 - Current

Daycare Assistant

Kinderwood Childcare Center
01.2023 - 12.2023

Business Intern

CJ Moyna And Sons
05.2022 - 08.2022

Waitress

Franklin Hotel
01.2019 - 09.2020

High School Diploma -

Edgewood-Colesburg High School

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Kierstin Hickson