Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kierstin Howard

Brandon ,FL

Summary

Dynamic professional with a proven track record excelling in customer service and problem resolution. Adept at analyzing complex data and enhancing operational efficiency. Recognized for strong communication skills and a friendly demeanor, consistently delivering high-quality results while managing multiple priorities in fast-paced environments.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

14
14
years of professional experience

Work History

OFFLINE CUSTOMER SUPPORT

Charter Communications, Time Warner Cable
05.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Enhanced customer satisfaction by providing accurate product information and support.
  • Trained new representatives on company policies, procedures, and customer service best practices.
  • Developed comprehensive knowledge of products to assist customers in making informed decisions.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Claims Examiner

UNITED HEALTHCARE
10.2017 - 02.2022
  • Analyzed claims to determine coverage and ensure compliance with policy guidelines.
  • Evaluated documentation and evidence for accuracy, facilitating timely claims processing.
  • Collaborated with stakeholders to resolve disputes and clarify claim issues effectively.
  • Developed procedural improvements enhancing efficiency in claims review processes.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Examined photographs and statements.
  • Managed caseloads effectively while maintaining high-quality work standards and meeting strict deadlines consistently.
  • Analyzed information gathered by investigation and reported findings and recommendations.

Lead Account Analyst / Liason

Health Plan Services
03.2012 - 03.2017
  • Analyzed financial data to identify trends and discrepancies in account activities.
  • Collaborated with cross-functional teams to streamline account management processes.
  • Developed comprehensive reports to present findings and support decision-making.
  • Ensured compliance with regulatory standards in all account-related activities.
  • Assisted in training new team members on analytics tools and best practices.
  • Interacted professionally with clear, intentional communication, and set appropriate expectations on timeline of deliverables.
  • Managed multiple accounts simultaneously while adhering to strict deadlines and maintaining attention to detail.
  • Participated in regularly scheduled feedback and information exchange sessions with key business partners.

Education

High School Diploma -

Tampa Bay Technical
Tampa, FL
06-2008

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking

Timeline

OFFLINE CUSTOMER SUPPORT

Charter Communications, Time Warner Cable
05.2020 - Current

Claims Examiner

UNITED HEALTHCARE
10.2017 - 02.2022

Lead Account Analyst / Liason

Health Plan Services
03.2012 - 03.2017

High School Diploma -

Tampa Bay Technical

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