Summary
Overview
Work History
Education
Skills
Timeline
Generic

Niccole Wallace

Hinckley

Summary

Compassionate and dedicated professional with extensive experience in working with troubled youth both in a residential and academic environment. I care to make a difference in the world by impacting peoples lives for the good. I am passionate about helping people to become better individuals. I love seeing people thrive and overcome obstacles.

Overview

27
27
years of professional experience

Work History

Home Health Aide

Elcee Crafts
03.2025 - Current
  • Go to Residence determine complete healthcare services and promote continuity of care, do vital signs per Dr.s orders. I also assess needs to maintain a safe and clean environment.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress and response to medication. I also dispense medication to my patient and document response to certain medications.
  • Followed the Dr. nutritional plans to prepare optimal meals that my patient enjoys and her daughter both enjoy.
  • Assisted patients with bathing, dressing, washing her hair and helping to overcome and adapt to mobility restrictions by taking her To Delta Physical Therapy appointments.
  • Schedule and Transport patient to all Medical Appointments.


Assistant Direct Support Professional Supervisor

Waterfall Academy
03.2008 - 04.2011
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Coordinated community resources and secured referrals.
  • Assisted individuals with addressing disabilities and developing career plans.
  • Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
  • Assisted clients in exploring career options and vocational goals.
  • Liaised with community partners like Job Corp, Vocational Rehabilitation, Dept. of Workforce Services to enhance employment opportunities for our clients.
  • Consulted with interdisciplinary teams like Therapists and Doctors to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions and appointments for care.
  • Customized vocational exploration activities to identify self-determined rehabilitation needs and goals by taking the client with me on a 1 on 1 basis to work on what their hopes and dreams were and where they wanted to be 5 or 10 years from that date. I would offer suggestions that were applicable to what they loved to do naturally.
  • Led assessments for clients by setting goals per client. I would also read thru the progress notes, diagnosis, past history and see what areas they struggled with and incorporate activities to help them become a well rounded human being.
  • Self-motivated, with a strong sense of personal responsibly strong work ethic and strong desire to improve the lives of other people.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provided professional services and support in a dynamic work environment.

Administrative Assistant

YFCS Formerly YSI
07.1998 - 09.1999
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting D.C.F.S. case workers, Group Home Supervisors and my favorite the clients which were adolescent troubled males in the Juvenile Justice System.
  • Transcribed and organized information to assist in preparing speeches and presentations.the company leaders by managing budgets, scheduling appointments and organizing the boys activities.
  • Liaised between clients, D.C.F.S. Group Home Supervisors and staff, H.R. and Financal Dept. as well as the Tracker staff assigned by the Division, to help effective lines of communication. To make sure the boys needs were effectively communicated and directed towards the appropriate department department.
  • Opened and properly distributed incoming mail to promote quicker response and to ensure it was logged and proper follow up occured.
  • Managed phone and correspondence and handled incoming and outgoing mail and faxes. Also reveiwed group home staff notations and filed the documents with the proper person.

Education

Associate of Applied Science - Medical Assistant, Limited Radiology, Diagnositic

Stevens Henagers
Utah County
05-1998

Skills

  • Patient transportation
  • Medication organization
  • Care plan assessment
  • Client documentation
  • Individualized support
  • Team collaboration
  • Client advocacy
  • Continuous improvement
  • Adaptability
  • Client records management
  • Problem-solving aptitude
  • Treatment Planning
  • Activity planning
  • Trauma-informed care
  • Goal setting
  • Professional demeanor
  • Resource allocation
  • Medical terminology
  • Plan rehabilitation strategies
  • Motivational interviewing
  • Supportive and Structured

Timeline

Home Health Aide

Elcee Crafts
03.2025 - Current

Assistant Direct Support Professional Supervisor

Waterfall Academy
03.2008 - 04.2011

Administrative Assistant

YFCS Formerly YSI
07.1998 - 09.1999

Associate of Applied Science - Medical Assistant, Limited Radiology, Diagnositic

Stevens Henagers

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