Kierstin Straub
Tucson,Az
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Applied Physical Medicine
11.2024 - Current
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
Online Personal Shopper
Walmart
10.2020 - 10.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Front Desk Clerk
Corner Barber Shop
10.2018 - 05.2020
- Accurately manage cash register activities
- Develop and maintain good working relationships with customers
- Support barbers by ensuring a clean work environment
Education
Bachelor's Degree - Physiology And Medical Sciences
University of Arizona
Tucson, AZ08.2024
High School Diploma -
Buena High School
Tucson05.2020
Skills
- HIPAA compliance
- Critical thinking skills
- Organizational skills
- Appointment scheduling
- Patient care coordination
- Goal setting
- Relationship building
- Creative problem solving
- Patient outreach and Follow-up
- Multitasking
Timeline
Patient Care Coordinator
Applied Physical Medicine
11.2024 - Current
Online Personal Shopper
Walmart
10.2020 - 10.2024
Front Desk Clerk
Corner Barber Shop
10.2018 - 05.2020
Bachelor's Degree - Physiology And Medical Sciences
University of Arizona
High School Diploma -
Buena High School
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