KIERSTIN ADAIR
Tahlequah,OK
Summary
Skilled in high-volume data entry and financial record management, with a focus on accuracy and detail. Experienced in identifying and resolving discrepancies, ensuring compliance with financial regulations. Demonstrated ability to handle multiple tasks efficiently under tight deadlines. Highly motivated, with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
8
8
years of professional experience
Work History
Mortgage Loan Processor
GMFS
Covington, LA
03.2020 - 01.2024
- Reviewed and analyzed financial documentation—including tax returns, bank statements, credit reports, pay stubs, and verification forms—to ensure accuracy and compliance with lending guidelines.
- Entered, updated, and maintained sensitive financial data across multiple systems with accuracy and attention to detail.
- Performed thorough file audits to identify inconsistencies, missing information, or discrepancies, ensuring all files were complete and audit-ready.
- Managed a high-volume pipeline, prioritized daily tasks, and consistently met strict closing deadlines in a fast-paced environment.
- Communicated with borrowers, loan officers, underwriters, and third-party vendors to collect required documents, resolve issues, and clarify financial questions.
- Ensured compliance with federal regulations, institutional policies, and internal procedures, maintaining well-organized and fully documented loan files.
- Utilized CRM systems, loan origination software, document management platforms, and advanced spreadsheet functions to track, update, and process financial information.
- Resolved documentation irregularities through proactive research, problem-solving, and verification, ensuring the accuracy of all financial data prior to loan approval.
CASE MANAGER ASSISTANT
HOME HEALTH AND HOSPICE
Covington, LA
12.2019 - 03.2020
- Verified insurance benefits for home health services, including Medicare, Medicaid, and commercial plans.
- Requested, tracked, and obtained prior authorizations for skilled nursing, therapy, and other home health services.
- Submitted billing documents and claims with correct coding, and required documentation.
- Followed up on pending claims, denials, and authorization delays to prevent service interruption.
- Coordinated with insurance representatives, hospitals, and physician offices to clarify coverage and requirements.
- Maintained detailed records of authorizations, expiration dates, and payer communication.
- Organized charts to enhance the accessibility of data.
LOAN OFFICER ASSISTANT
BANK OF ENGLAND MORTGAGE
Baton
09.2019 - 12.2019
- Maintained an organized filing system for applications and supporting documents.
- Supported loan officers with the full cycle of the mortgage and consumer loan applications, ensuring accuracy, compliance, and timely submission.
- Reviewed financial documents—income statements, credit reports, bank statements, employment records—and identified additional documentation needed for approval.
- Communicated constantly with borrowers, real estate agents, underwriters, and title companies to move files through underwriting and closing.
- Entered and updated loan data in LOS systems such as Encompass and Calyx, maintaining accuracy and confidentiality at all times.
- Assisted with conditions, closing preparations, and coordination with title/escrow to meet funding deadlines.
- Delivered exceptional client service, explaining requirements clearly, and guiding borrowers through stressful financial processes.
Mortgage Loan Processor
DSLD MORTGAGE
Covington, LA
11.2015 - 09.2019
- Utilized automated systems for efficient data entry and loan processing tasks.
- Maintained an organized system for tracking loan status and documentation requests.
- Worked with third-party vendors to address and clear loan closing requirements.
- Reviewed applications for completeness and accuracy prior to submission to underwriting.
- Maintained accurate records in accordance with company policy and procedures.
- Ensured strict adherence to federal and state regulations throughout the loan process.
Education
High School Diploma -
Covington High School
Covington, LA05-2009
Skills
- High-volume and accurate data entry
- Reviewing, verifying, and organizing financial documents
- Maintaining detailed financial and loan records, and identifying discrepancies, and resolving errors
- Preparing reports, spreadsheets, and documentation
- Financial calculations: income analysis, DTI, LTV, and balance checks
- Ensuring compliance with company, state, and federal regulations
- Microsoft Excel, Word, and document management software
- Managing multiple files and deadlines in fast-paced environments
- Prioritizing tasks based on urgency and compliance needs
- Maintaining confidential records with accuracy and discretion
Timeline
Mortgage Loan Processor
GMFS
03.2020 - 01.2024
CASE MANAGER ASSISTANT
HOME HEALTH AND HOSPICE
12.2019 - 03.2020
LOAN OFFICER ASSISTANT
BANK OF ENGLAND MORTGAGE
09.2019 - 12.2019
Mortgage Loan Processor
DSLD MORTGAGE
11.2015 - 09.2019
High School Diploma -
Covington High School