Kierston Thurmond
Detroit,MI
Summary
Seasoned Operations Leader with a robust background at Waste Management, adept in driving operational excellence and environmental compliance. Expert in logistics management and staff development, demonstrated through the successful oversight of multi-state dispatch operations and achieving significant efficiency improvements. Skilled in fostering team performance and executing strategic goals with a proactive approach.
Overview
11
11
years of professional experience
Work History
Centralized Dispatch Manager
WM
Plymouth, MI
11.2023 - Current
- Manages day to day operations of a fully remote dispatch team (55) including salaried supervisors while supporting 39 hauling sites across Michigan, Ohio, and Indiana
- Oversees department personnel needs including selecting, coaching, discipline, and training employees and evaluating employee’s performance
- Formulates short term, long term goals, and action plans in conjunction with ensuring the Dispatch Center is aligned with individual hauling sites goals across the organization
- Implements and creates standard operating processes to drive efficiency and motivate employee performance
District Operations Manager
WM
Romulus
07.2022 - 11.2023
- Manages day to day operations and provides overall support to managers, drivers, and operations specialist to ensure quality and budget performance
- Monitor’s budget and operating metrics while diagnosing and improving processes and procedures
- Interacts with local city, municipal, and county agencies to ensure customer satisfaction
- Participates in regular P&L reviews to ensure that budgets are met; develops and implements programs including selecting, coaching, discipling, training and employee performance evaluations
- Ensures thorough root cause investigations for all injuries and accidents, following up with consistent coaching and training
ALL LOB Route Manager
Waste Management
Goodyear, AZ
07.2021 - 07.2022
- Manages day to day operations and provides support to drivers (50) and ops specialist to ensure quality and budget
- Monitor’s budget and operating metrics while diagnosing and improving processes and procedures
- Interacts with local city, municipal, and county agencies to ensure customer satisfaction
- Continuously reinforces all WM safety protocol, OSHA, and DOT laws
Residential & Industrial Manager
Waste Management
Southfield, MI
07.2019 - 07.2021
- Manages day to day operations and provides support to drivers (30) and ops specialist to ensure quality and budget
- Monitor’s budget and operating metrics while diagnosing and improving processes and procedures
- Interacts with local city, municipal, and county agencies to ensure customer satisfaction
- Continuously reinforces all WM safety protocol, OSHA, and DOT laws
Dispatch Floor Lead (All lines)
Waste Management
Wixom, MI
12.2013 - 04.2019
- Provides support to MI/IN/OH Dispatch Leadership Team in the overall direction of the Centralized Dispatch Center
- Manages the cross-training program and new hire training process
- Facilitates daily meetings with Dispatchers/Routers in alignment with the progress of achieving area team goals
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Skills
- Environmental compliance
- Data analysis
- Distribution management
- Business administration
- Logistics management
- Staff training and development
- Performance evaluations
- Operations management
- Financial management
- P&L management
- Transportation management
- Operational excellence
- Key performance indicators
Degree
BSBA
References
References available upon request.
Timeline
Centralized Dispatch Manager
WM
11.2023 - Current
District Operations Manager
WM
07.2022 - 11.2023
ALL LOB Route Manager
Waste Management
07.2021 - 07.2022
Residential & Industrial Manager
Waste Management
07.2019 - 07.2021
Dispatch Floor Lead (All lines)
Waste Management
12.2013 - 04.2019
Bachelor of Science - Business Administration
Southern New Hampshire University
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