Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kierston Gillis

Hartford,AL

Summary

Dynamic HR Case Management Tech at the State of Alabama Department of Human Resources, adept at enhancing service delivery through strategic workflow improvements. Recognized for meticulous attention to detail and exceptional customer service, successfully managed complex case files while fostering strong relationships with clients and multidisciplinary teams.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

8
8
years of professional experience

Work History

HR Case Management Tech.

State of Alabama Department of Human Resources
Geneva, AL
02.2024 - Current
  • Conducted assessments to determine client eligibility for assistance programs.
  • Managed case files, ensuring accuracy and compliance with state regulations.
  • Collaborated with multidisciplinary teams to address client needs effectively.
  • Developed and implemented strategies for improved service delivery.
  • Trained new staff on departmental procedures and best practices.
  • Streamlined workflows to enhance efficiency in client processing.
  • Facilitate adoption paperwork and adoption dates.
  • Monthly Home Visits.
  • Monthly Adoption reports.
  • Managing clients and visitations.
  • Transporting children.

Administrative Assistant

State of Alabama Department of Human Resources
Dothan, AL
12.2022 - 02.2024
  • Managed scheduling and coordination of departmental meetings and events.
  • Assisted in the preparation and processing of confidential documents and reports.
  • Maintained accurate records and files to ensure compliance with regulations.
  • Responded to inquiries from the public regarding services provided by the department.
  • Implemented organizational strategies to streamline administrative tasks and improve efficiency.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Project Manager

Air Performance
Hartford, AL
02.2018 - 12.2022
  • Led cross-functional teams to deliver projects on time and within budget.
  • Developed project plans, timelines, and resource allocation strategies.
  • Implemented risk management processes to identify and mitigate potential issues.
  • Facilitated stakeholder meetings to ensure alignment on project goals and deliverables.
  • Analyzed project performance metrics to drive continuous improvement initiatives.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Identified plans and resources required to meet project goals and objectives.
  • Provided detailed project status updates to stakeholders and executive management.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.

Education

Bachelor of Science -

Bachelor of Science - Criminal Justice

Troy University
Troy, AL
12-2026

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Written/Verbal communication
  • Work Planning and Prioritization
  • Workload management
  • Deadline oriented
  • Relationship building
  • Extensive organizational skills

Timeline

HR Case Management Tech.

State of Alabama Department of Human Resources
02.2024 - Current

Administrative Assistant

State of Alabama Department of Human Resources
12.2022 - 02.2024

Project Manager

Air Performance
02.2018 - 12.2022

Bachelor of Science -

Bachelor of Science - Criminal Justice

Troy University

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