Kierston Horton
Louisville,KY
Summary
Retail Sales Manager committed to providing high-quality. service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Stylist Sales Associate
Kendra Scott
Louisville, KY
03.2023 - Current
- Acknowledged, interacted, and built relationships with clients to stimulate loyalty.
- Connected and engaged with customers to understand styling needs.
- Supported sales floor, cash wrap, and back of house to catalyze daily operations.
Retail Sales Manager
Express Clothing
Louisville, KY
05.2024 - 08.2024
- Facilitated high volumes of cash, credit, and store card transactions, varying cash drawer balance at the end of each shift.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of customer preferences.
Task Associate
Ulta Beauty Inc.
Louisville, KY
08.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Omnichannel Associate
JCPenney
Louisville, KY
10.2022 - 03.2023
- Processed daily orders through a multi-carrier manifest system.
- Drove customer satisfaction by successfully completing all in-store and online returns.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
Education
Associate of Science -
Jefferson Community And Technical College
Louisville, KY07-2025
Skills
- Client Relationship Building
- Customer Service
- Inventory & Stocking
- Store Organization & Operations
- Task Prioritization
- Product Knowledge
- Retail Merchandising
- Staff Collaboration
Timeline
Retail Sales Manager
Express Clothing
05.2024 - 08.2024
Task Associate
Ulta Beauty Inc.
08.2023 - 01.2024
Stylist Sales Associate
Kendra Scott
03.2023 - Current
Omnichannel Associate
JCPenney
10.2022 - 03.2023
Associate of Science -
Jefferson Community And Technical College
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