Kierston McClary
Riverview
Summary
Adept at juggling multiple tasks, I enhanced customer satisfaction at Wayfair by resolving complaints with empathy, boosting loyalty. My strong multitasking and clear communication skills, honed across diverse roles, consistently exceeded team goals. Specializing in customer service and data inputting, I thrive in fast-paced environments, achieving significant improvements in efficiency and client satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Wayfair
09.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Waitress
Metro Diner
03.2021 - 09.2021
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Covid Relief Aid Distributor
Love Inc.
09.2020 - 02.2021
- Collaborated with external organizations on joint initiatives, maximizing impact through shared resources and expertise.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Expedited document processing with accurate data entry and timely filing.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
Receptionist
FreeForm Massage Therapy
01.2018 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Waitress
C & J's Drive In
05.2016 - 07.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Crew Member
McDonald's Restaurant
12.2015 - 04.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Lathrop High School
Fairbanks, AK12-2015
Skills
- Customer service
- Strong multitasking
- Organization skills
- Attention to detail
- Data inputting
- Safe food handling
- Clear communication
- Team collaboration
Timeline
Customer Service Representative
Wayfair
09.2021 - 05.2022
Waitress
Metro Diner
03.2021 - 09.2021
Covid Relief Aid Distributor
Love Inc.
09.2020 - 02.2021
Receptionist
FreeForm Massage Therapy
01.2018 - 03.2019
Waitress
C & J's Drive In
05.2016 - 07.2016
Crew Member
McDonald's Restaurant
12.2015 - 04.2016
High School Diploma -
Lathrop High School
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