Kierston Northcutt
Granite City,IL
Summary
Committed and hardworking customer service with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
11
11
years of professional experience
Work History
Cashier
Circle K
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Delivery Driver
Amazon Flex
06.2024 - 08.2024
- Delivered packages to customer doorsteps and business offices.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Verified accuracy of all deliveries against order forms.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
Early Childhood Assistant Teacher
Early Explorations
12.2022 - 06.2024
- Collaborated with colleagues to identify areas for improvement in classroom management techniques, resulting in increased efficiency.
- Assisted in the assessment of each child''s developmental progress, updating parents on a regular basis.
- Fostered social-emotional growth by providing opportunities for group work, cooperative play situations, and conflict resolution scenarios.
- Provided individualized support for children experiencing learning challenges or requiring additional attention.
- Developed strategies for managing challenging behaviors by implementing positive discipline approaches consistently across the classroom environment.
- Encouraged language development among young learners through activities focused on phonics, vocabulary building, and oral language practice.
- Improved communication skills among preschoolers through engaging storytelling and role-playing sessions.
- Enhanced children''s cognitive development by incorporating play-based learning activities.
- Monitored children''s overall well-being by observing their daily routines and identifying potential health or safety concerns.
- Increased fine motor skills among students through hands-on activities such as cutting, painting, and drawing exercises.
- Contributed to the establishment of a welcoming atmosphere that encouraged inclusivity and respect for all individuals within the school community.
- Ensured a safe, clean, and nurturing environment for all children by adhering to strict safety guidelines and procedures.
- Provided individualized instruction and support to meet personal needs of each child.
- Promoted positive behavior among children with consistent reinforcement and clear expectations.
Customer Service Representative
BCforward
01.2022 - 09.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Transportation Case Aid
Help at Home
09.2019 - 08.2020
- Streamlined vehicle scheduling by efficiently managing multiple reservation requests from various clients simultaneously.
- Contributed to the development of new transportation policies, enhancing overall operational effectiveness within the organization.
- Managed inventory of vehicle supplies, ensuring adequate stock levels were maintained for essential items such as first aid kits and fire extinguishers.
- Supported effective team collaboration among drivers through regular meetings focused on performance improvement strategies.
- Delivered reliable transportation services by consistently arriving punctually at pick-up locations and safely transporting passengers to their destinations.
- Provided excellent customer service, addressing passenger concerns and ensuring a comfortable travel experience.
- Maintained accurate records of mileage, fuel consumption, and expenses for efficient reporting and cost control.
- Maintained professional appearance of vehicles by regularly cleaning interiors/exterior surfaces, thus presenting a positive image of the company.
- Improved transportation efficiency by optimizing route planning and coordinating vehicle maintenance schedules.
- Assisted passengers with special needs, ensuring accessibility and a positive experience during transportation.
- Reduced transit times by effectively utilizing GPS technology and staying updated on traffic conditions.
Cashier/Food Service Worker
QuikTrip
09.2018 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Patient Benefit Advisor
Mercy Hospital St. Louis
12.2017 - 09.2018
- Collaborated with insurance carriers to ensure clients received the best possible coverage options and pricing.
- Consistently met or exceeded assigned sales quotas by effectively marketing our company''s range of services.
- Established strong relationships with key stakeholders through clear communication and exceptional service delivery.
- Provided personalized financial planning advice in conjunction with benefit offerings, promoting long-term financial stability for clients.
- Streamlined benefits enrollment processes for increased efficiency and improved client experiences.
- Improved overall employee satisfaction by addressing concerns regarding benefit plans promptly and effectively.
- Assisted with appling for coverages like, Medicare and Medicaid.
Warehouse Assistant
Amazon
10.2016 - 11.2017
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Cashier
Shop N Save
06.2016 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Restocked and organized merchandise in front lanes.
Drive-Thru Cashier
Jack in the Box
01.2014 - 06.2016
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Recognized for excellent customer interactions due to ability to quickly assess individual needs while maintaining a positive attitude even under stressful conditions.
- Resolved problems with orders quickly and offered refund or replacement.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
- Assisted customers with menu items and accurate order fulfillment.
- Developed strong communication skills while interacting with diverse clientele daily.
Education
High School Diploma -
Granite City High School
Granite City, IL12-2014
Skills
- Work Ethic and Integrity
- Time management skills
- Cash handling and management
- Reliability and punctuality
- Refunds and exchanges
CDA
I got my CDA certificate for childhood Development
Timeline
Cashier
Circle K
08.2024 - Current
Delivery Driver
Amazon Flex
06.2024 - 08.2024
Early Childhood Assistant Teacher
Early Explorations
12.2022 - 06.2024
Customer Service Representative
BCforward
01.2022 - 09.2022
Transportation Case Aid
Help at Home
09.2019 - 08.2020
Cashier/Food Service Worker
QuikTrip
09.2018 - 09.2019
Patient Benefit Advisor
Mercy Hospital St. Louis
12.2017 - 09.2018
Warehouse Assistant
Amazon
10.2016 - 11.2017
Cashier
Shop N Save
06.2016 - 11.2016
Drive-Thru Cashier
Jack in the Box
01.2014 - 06.2016
High School Diploma -
Granite City High School
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