KIERSTYN BALKUM
Orlando,FL
Summary
Strategic Warehouse Professional experienced in logistics and warehouse operations. Achieved operational efficiency through effective inventory management, shipping and receiving, and adherence to OSHA safety practices. Focused on delivering accurate inventory counts and maintaining organized records while enhancing teamwork and productivity.
Overview
7
7
years of professional experience
Work History
Warehouse Associate / Forklift Operator
ProLogistix (Amazon Logistics)
Apopka, Florida
01.2026 - Current
- Operate forklifts and other powered industrial equipment safely to move pallets and inventory.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Loaded and unloaded materials safely using cherry picker and other equipment.
- Operated cherry picker to retrieve and transport inventory within warehouse.
- Load and unload inbound and outbound trailers while maintaining productivity goals.
- Loaded and unloaded shipments following safety protocols and procedures.
- Picked, packed, sorted, labeled, and prepared Amazon customer orders for timely shipment.
- Scan packages using RF scanners and verify inventory accuracy.
- Conducted regular inventory checks to ensure accurate stock levels and support efficient operations.
- Operated warehouse equipment to efficiently move and organize inventory.
- Collaborated with team members to achieve daily shipping deadlines and exceed customer expectations.
- Maintain clean, organized work areas and assist with inventory control and replenishment.
- Follow OSHA safety procedures and warehouse quality standards.
Disaster Assistance Specialist
Tetra Tech
Maitland, FL
11.2024 - 05.2025
- Managed disaster assistance applications and documentation.
- Assisted clients while ensuring compliance and confidentiality.
- Coordinated with internal teams and maintained high productivity.
Traffic Controller / Flagger
AWP Safety
Orlando, FL
01.2023 - 11.2024
- Directed traffic in construction zones.
- Installed traffic control devices.
- Enforced OSHA and DOT safety standards.
- Loaded and unloaded goods from delivery trucks accurately.
- Operated forklift to transport materials within warehouse efficiently.
- Maintained a clean and safe work area following company protocols.
- Used handheld scanners for warehouse management system compliance.
Customer Service Agent
Walgreens
Orlando, FL
03.2021 - 12.2023
- Managed high-volume customer interactions and resolved complex issues.
- Processed transactions accurately and efficiently at the register.
- Assisted customers with product inquiries and service requests.
- Handled inventory management tasks, including stock replenishment and organization.
- Provided support during peak hours to enhance customer service experience.
- Provided product information to customers in a timely manner.
Customer Service Manager
Concentrix
Lake Mary, FL
05.2019 - 06.2021
- Supervised team members, coached performance to enhance service quality, and resolved escalations.
Education
Construction Training Program - OSHA
Lift Orlando
02.2026 - 05.2026
Associate of Arts - Real Estate
Valencia College
Skills
- Forklift operation
- Warehouse safety
- OSHA compliance
- Material handling
- Logistics coordination
- Truck loading
- Heavy equipment operation
- Inventory management
- Customer service
- Team collaboration
- Worksite safety
Timeline
Construction Training Program - OSHA
Lift Orlando
02.2026 - 05.2026
Warehouse Associate / Forklift Operator
ProLogistix (Amazon Logistics)
01.2026 - Current
Disaster Assistance Specialist
Tetra Tech
11.2024 - 05.2025
Traffic Controller / Flagger
AWP Safety
01.2023 - 11.2024
Customer Service Agent
Walgreens
03.2021 - 12.2023
Customer Service Manager
Concentrix
05.2019 - 06.2021
Associate of Arts - Real Estate
Valencia College