Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kierstyn Burns

Lake Worth,FL

Summary

Dynamic Inside Sales Specialist with a proven track record at Stark Exterminators, recognized for innovative lead generation and exceeding sales targets. Skilled in CRM proficiency and customer relationship building, I excel in driving revenue growth while delivering exceptional service and resolving client issues effectively.

Overview

9
9
years of professional experience

Work History

Inside Sales Specialist

Stark Exterminators
02.2024 - Current
  • Drive revenue growth through sales of pest control services, consistently meeting and exceeding monthly and annual sales targets.
  • Generate qualified leads for field-based home evaluators by creating and managing efficient appointment schedules, earning recognition for "Most Creative Appointments Scheduled" for Q3-Q4 of 2024 fiscal year.
  • Accurately set up new customer accounts and maintain data integrity within sales system.
  • Deliver high-quality customer service by addressing inquires, resolving issues, and ensuring customer satisfaction.
  • Maintain regular reporting of individual sales performance and contribute to team goals.
  • Answered customers' questions regarding products, prices, and availability.

Customer Service Representative

Teleperformance
04.2017 - 01.2024
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Sales Associate

Pet Supermarket Inc.
11.2017 - 03.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Associate

PetSmart
04.2016 - 09.2017
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

GED -

Atlantic Technical College
Pompano Beach, FL
07-2016

Skills

  • Objection handling
  • Closing techniques
  • CRM proficiency
  • Sales pipeline management
  • Customer relationship building
  • Account updating
  • Complaint resolution
  • Scheduling
  • Customer service
  • Conflict resolution
  • Filing

Timeline

Inside Sales Specialist

Stark Exterminators
02.2024 - Current

Sales Associate

Pet Supermarket Inc.
11.2017 - 03.2018

Customer Service Representative

Teleperformance
04.2017 - 01.2024

Sales Associate

PetSmart
04.2016 - 09.2017

GED -

Atlantic Technical College

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