Kierstyn Heilbrun
Summary
Driven business professional with extensive experience in small business ownership and management. Strong emphasis on team collaboration and achieving impactful results. Adaptable and dependable, excelling in dynamic environments while leveraging strategic planning and effective communication. Skilled in client relations, plan execution, and problem-solving.
Overview
5
5
years of professional experience
Work History
Small Business Owner
More Than Cotton
03.2020 - Current
- Crochet artist, designer, and teacher.
- Design and handcraft custom crochet clothing and accessories.
- Work one on one with clients to create high-quality pieces tailored to their style, focus, and measurements.
- Independently manage daily operations for a successful small business.
- Established a loyal customer base and promoted business via social media to create brand identity.
- Build connections through exceptional customer service and follow up to ensure client satisfaction and confidence.
- Set up professional booth to sell at events and festivals while creating new connections.
- Plan weekly schedules, prioritize tasks, and stay on track with business orders and finances.
- Work with other businesses to offer wholesale and create custom designs if requested.
- Respond promptly to emails and other communication methods with clients and other businesses.
- Designed and created online website to advance ecommerce sales.
- Offer individual lessons, group classes, and crochet programs in local schools for all ages and crochet levels
Retail Store Director
Idaho Livin
05.2022 - 03.2024
- Designed and opened a brick and mortar apparel store in downtown Boise, Idaho.
- Hired store employees and fostered a positive, team focused work environment.
- Created a welcoming atmosphere by maintaining store cleanliness, organization, and inviting visual displays.
- Implemented efficient scheduling practices to optimize staff coverage during peak hours while minimizing labor costs.
- Provided exceptional customer service experiences through attentive listening and problem-solving skills, ensuring high levels of repeat business from loyal patrons.
- Managed inventory and requested restocks as needed.
- Worked as a part of the executive team to run and improve the business as a whole.
Education
Elementary Education
Boise State University
Boise, IDBachelor of Science - Communication And Science Disorders
Idaho State University
Meridian05-2022
Skills
- Strong communication skills
- Relationship building
- Client consultation
- Time management and prioritization
- Strong work ethic
- Planning and execution
- Multitasking and organization
- Problem solving
- Attention to detail
- Creative thinking
- Commitment to quality and service
- Small business operations
Timeline
Retail Store Director
Idaho Livin
05.2022 - 03.2024
Small Business Owner
More Than Cotton
03.2020 - Current
Elementary Education
Boise State University
Bachelor of Science - Communication And Science Disorders
Idaho State University
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