Kierstyn Raffield
Jacksonville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Server and Key Hourly
Texas Roadhouse
04.2021 - Current
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional, organized, and safe environment for employees and patrons.
- Established team priorities, maintained schedules and monitored performance.
Team Member
Chick-fil-A
10.2018 - 01.2021
- Developed strong customer service skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Gained recognition for delivering excellent customer service through active listening and communication.
- Ensured smooth operations during peak periods with effective time management techniques like task prioritization.
- Developed strong cooperative relationships with coworkers and managers.
Education
Licensed Esthetician
Florida State College At Jacksonville
Jacksonville, FL04.2024
Skills
- Cleaning and sanitizing
- Upselling
- Customer Relationship Management
- Time Management
- Goal Setting
- Customer Service
- Attention to Detail
Timeline
Server and Key Hourly
Texas Roadhouse
04.2021 - Current
Team Member
Chick-fil-A
10.2018 - 01.2021
Licensed Esthetician
Florida State College At Jacksonville
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