Kieryssa Franchini
Kalispell,MT
Summary
Lively and professional individual, with experience in a variety of fields. Strong, driven personality that creates positive work environments and trusting relationships. Ability to multitask while keeping organized. Efficient learner with a drive to meet goals. Capable of handling and completing any task presented, no matter the difficulty.
Overview
7
7
years of professional experience
Work History
Treatment Coordinator
One Dental Center
07.2023 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Laid out potential payment plans for patients.
- Explained treatment choices to patients and helped determine best options.
Front Desk Manager
Hilton Garden Inn
06.2021 - 07.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build a close relationship with guests.
- Mentored and trained new hires, creating a supportive work environment that facilitated professional growth.
- Responded to calls, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Checked guests in and out of hotel, made reservations, and processed payments.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Worked with all departments of the hotel to guarantee a positive guest experience.
Shift Lead
Cold Stone Creamery
08.2018 - 06.2021
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Maintained a well-balanced demeanor to guarantee customer satisfaction.
Education
High School Diploma -
Glacier High School
Kalispell, MT06-2021
Flathead Valley Community College
Kalispell, MTSkills
- Bookkeeping
- Customer service
- Organization
- Multitasking
- Attention to detail
- Critical thinking skills
- Scheduling and Planning
- Quality assurance
- New hire training
- Problem-solving
- Telephone and email etiquette
Timeline
Treatment Coordinator
One Dental Center
07.2023 - Current
Front Desk Manager
Hilton Garden Inn
06.2021 - 07.2023
Shift Lead
Cold Stone Creamery
08.2018 - 06.2021
High School Diploma -
Glacier High School
Flathead Valley Community College
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