Kierza Tutor Garcia

Dynamic and results Customer Service Professional with over 10 years of dedicated experience at leading companies like Alorica. Mastered escalation management and interpersonal skills, ensuring customer satisfaction increased by 30%. Excelled in applying customer service principles seamlessly across platforms, with a keen attention to detail and a proactive approach to complaint resolution.

Customer focused professional and proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated their issues.

Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.

• Date of Birth: 04/23/92
• Nationality: Filipino
• Religion: Catholic

• Jane Doe, Operations Manager, Cloud Staff, +63 966 145 3076
• Joanne Tome, Quality Analyst, Siblings Solutions, +63 998 794 4547
• Oliver Pontevedra, Team Leader, Alorica Davao, +63 966 145 3076