Approach guests and engage in friendly and easy conversations through use of effective interpersonal and communication skills.
Guarantee exceptional guest service, by providing inclusive and individualized assistance to each Guest which ensures their specific questions are answered and their shopping experience is extraordinary.
Recognized continuously by management for providing exceptional guest service and receiving compliments from guests.
Showcase and build visually appealing displays and signs to encourage guests to buy specific products.
Demonstrate leadership by making improvements to work processes and helping to train others.
Coordinate with management to ensure all tasks related to brand ambassador duties are completed accurately.
Teach colleagues proactive strategies to meet operational and sales goals.
Watercraft Captain
Walt Disney World Resort
Orlando, FL
11.2021 - 09.2023
Ensured every guest felt like a VIP by truly listening and treating them with the highest level of courtesy and respect.
Received numerous Cast Compliments due to the attention to detail and positive interactions with guest experiences.
Listened to guest comments and concerns and delivered solutions that achieved complete guest satisfaction.
Built relationships with guests and cast members to promote inclusion by respecting different viewpoints and needs.
Communicated and articulated with confidence when interacting with guests and cast members, including all levels of management.
Oversaw water vessel operations to maximize safety for all aboard.
Inspected firefighting and other lifesaving equipment on the water vessel and dock to ensure guest and cast member safety.
Demonstrated professionalism, efficiency, and confidence in emergency situations.
Inspected personal costume and water vessels to guarantee guests feel relaxed and immersed with the experience while on stage.
Team Member
Target
Folsom, CA
11.2020 - 11.2021
Provided exceptional guest service by ensuring guests were met by a friendly person that was knowledgeable with store products in order to assist the Guests with their purchases.
Aided guests by answering questions and directing them to store products.
Provided a positive attitude, consistently smiled, and ensured I was always in the appropriate uniform.
Worked hard to learn all required tasks quickly to achieve greater efficiency.
Maintained excellent levels of workspace cleanliness to enhance safety, productivity, and a relaxing guest experience.
Built positive working relationships with peers and all levels of management by welcoming and respecting different viewpoints.
Assisted newly-hired team members by explaining company procedures and safety requirements.
Veterinary Assistant
Vetco Clinics Affordable Pet Healthcare
Sacramento, CA
05.2020 - 05.2021
Listened attentively to guest questions and concerns regarding their animal and delivered timely, accurate, and safe information.
Scheduled patient and guest appointments to achieve greater efficiency.
Reviewed vaccination records to ensure vaccinations were prepared and safely administered according to clinic protocols.
Comforted and stabilized patients during examination and treatment to create a relaxing environment and safeguard against accidental injuries.
Education
OUPV/6-pack Captain's License - US Coastguard Maritime Training
Sea School
Orlando, FL
07-2026
Administration of Justice
Folsom Lake College
Folsom, CA
12-2024
Skills
Excellent oral and written communicator
Exceptional Guest service provider
Great public speaker
Natural leader and motivator
Enthusiastic and a fast learner
Creative, curious, and energetic
References
References available upon request.
Timeline
Brand Ambassador
Abercrombie & Fitch
11.2023 - Current
Watercraft Captain
Walt Disney World Resort
11.2021 - 09.2023
Team Member
Target
11.2020 - 11.2021
Veterinary Assistant
Vetco Clinics Affordable Pet Healthcare
05.2020 - 05.2021
OUPV/6-pack Captain's License - US Coastguard Maritime Training