Kiesha Brown

• Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
• Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
• Picked up outgoing mail from letter boxes and in person from customers.
• Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
• Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
• Planned and cased mail in sequence of delivery for designated route.
• Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
• Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
• Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
• Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
• Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
• Engaged customers with pleasant demeanor and offered to help with mail-related issues.
• Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
• Collected mail from letter boxes on specific route both on foot and by vehicle.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Supervises carrier activities; evaluates the daily workload and makes carrier and route assignments; calls and assigns auxiliary carriers and messengers; makes temporary changes in routes and time schedules and authorizes overtime work.
• Supervises the distribution and dispatch of mail and other mail handling activities, including handling change of address mail; ensures that proper procedures are followed related to receipt, recording and delivery of accountable mail.
• Supervises window services to the public, including sale of stamps and other accountable paper; providing special services such as Express Mail, box rental, and acceptance of advance deposits; providing information on postal services; setting meters; and accepting mail at public windows; conducts audits of employee flexible accountabilities.
• Establishes work schedules and allocates work hours to meet services requirements; reschedules assignments based on changes in mail volume and human resource availability
• Analyzes delivery operations, mail flows, and retail operations within the work unit using observation, data analysis and computer models; makes recommendations to improve operations.
• Conducts or oversees mail counts and inspections; analyzes factors such as office practices, safety conditions, route layout, and delivery methods to determine if routes are laid out properly; makes recommendations for route adjustments and other efficiency improvements
• Ensures compliance with vehicle maintenance and inspection schedules; monitors vehicle service contracts; may investigate vehicle accidents
• Supervises a medium-size group of craft employee; provides on-the-job training; ensures complete training in current operating and safety procedures; assesses employee performance and provides guidance and direction to employees regarding work performance; makes recommendation for performance improvement; and ensures development of employee in the work unit
• Establishes effective work team relationships; involves employees in decisions that affects them; and encourage decision making at the lowest possible level
• Has frequent contact with the public, large volume mailers, and representatives of community, business, or mailing organizations to respond to mailing inquiries
• Supervises and participates in record-keeping of work hours, mail volumes, cost ascertainment data, carrier transportation costs, accident and injury occurrences and costs, and personnel time and attendance
• May personally perform certain non-supervisory tasks in order to meet established service standards, consistent with the provision Article I, Section 6, of the National Agreement

Produces reports, letters and other documentation using word processing equipment, and monitors peripheral equipment.

• Accesses, retrieves and/or updates files and other data maintained on computers.
• Sends and receives electronic messages, files and other documentation via the local area network.
  Produces charts, tables and other documentation using various graphics packages.
• Compiles information on a variety of subjects; reviews periodicals, publications, and industry related documents, bringing those of interest to manager's attention.
• Reviews materials prepared for accuracy and proper format; ensures compliance with established collective bargaining policies.
• Performs routine clerical duties such as, answering telephones, operating office equipment, requisitioning supplies, and coordinating printing, maintenance, and other service requests.
  Screens, logs, and routes office mail.
• Performs other administrative duties, such as maintaining a variety of reports, such as: time and attendance records, correspondence control, training plans, etc., and maintains office files.
• Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
• Assisted customers in determining proper postal service to align with individual needs.
• Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
• Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
• Developed and maintained detailed reports of all post office activities.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

• Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
• Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
• Picked up outgoing mail from letter boxes and in person from customers.
• Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
• Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
• Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
• Delivered packages and mail to business and people in local area.
• Worked closely with other employees in mail office and handled various administrative tasks.

• Collected on delinquent accounts to reduce overdue balances.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
• Developed strong relationships with customers to foster timely payments and account resolution.
• Maintained consistently high success rate of collecting on overdue accounts.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
• Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
• Assisted in training new hires on company policies, procedures, and best practices for effective debt collection techniques.
• Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.

• Identifying customer needs and proactively offering our products and services.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
• Responding to requests from customers about Verizon products and services.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.