Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiesha Fletcher

Cedar Hill,TX

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

12
12
years of professional experience

Work History

Logistic Team Lead

Academy Sports And Outdoors
Terrell, TX
08.2021 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Inspected finished products for quality and adherence to customer specifications.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.

Operations Team Leader

Academy Sports And Outdoors
Terrell, TX
07.2019 - 07.2021
  • Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
  • Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
  • Helped set and manage objectives for quality, productivity and compliance.
  • Produced detailed reports outlining performance against benchmarks.
  • Contributed to interviewing process and made new hire recommendations.
  • Sat on new hire interviewing panel and made recommendations.
  • Helped to increase sales and customer retention by managing implementation new marketing and service strategies.
  • Set schedules and oversaw daily workflow.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Managed high workload with consistent record of achieving deadlines and production targets.
  • Improved team efficiency and productivity by restructuring workflow and managing assignments.
  • Motivated and trained employees to maximize team productivity.
  • Encouraged and promoted ideas aligned to business needs and benefits.

Cashier Team Lead

Academy Sports And Outdoors
Garland, TX
11.2017 - 07.2019
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Monitored areas for security issues and safety hazards.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items and join reward programs.
  • Displayed new stock and rotated existing products.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.

Cashier/Cashier Team Lead

Academy Sports And Outdoors
Port Arthur, TX
06.2010 - 11.2017
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Generated routine reports and professional correspondence.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Restocked and organized merchandise in front lanes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Education

High School Diploma -

Leesville High School
Leesville, LA
05.2004

Skills

  • Process Integration
  • Team Monitoring
  • Quality Standards
  • Profit and Loss Reporting
  • Job Assignments
  • Overhead Cranes
  • Team Member Motivation
  • Leadership Communications
  • Team Meetings

Timeline

Logistic Team Lead

Academy Sports And Outdoors
08.2021 - Current

Operations Team Leader

Academy Sports And Outdoors
07.2019 - 07.2021

Cashier Team Lead

Academy Sports And Outdoors
11.2017 - 07.2019

Cashier/Cashier Team Lead

Academy Sports And Outdoors
06.2010 - 11.2017

High School Diploma -

Leesville High School

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Kiesha Fletcher