Kiesha Johnson
Huntersville,NC
Summary
Highly motivated employee constantly seeking new challenges to push professional growth. Strong work ethic and adaptability excel in various work environments. Exceptional interpersonal skills for effective collaboration and building strong relationships. Adept at working independently and quickly acquiring new skills. Focus on customer service, multitasking, and time management consistently delivers high-quality results. Dedication to providing every customer with a positive and memorable experience sets apart in the industry.
Overview
15
15
years of professional experience
Work History
Business Account Specialist
Wells Fargo
09.2022 - Current
- Worked with customers to identify needs and suggest appropriate products.
- Managed customer communications by receiving, prioritizing, and addressing multiple inquiries.
- Created accounts for new clients and refreshed existing profiles with up-to-date demographic details.
- Maintained high level of accuracy while entering information into documents and electronic systems.
- Double-checked account and application information provided by clients to assist in making accurate credit decisions.
- Maintained up-to-date knowledge on industry developments, ensuring accurate information sharing with clients at all times.
Passport Clerk
USPS
03.2020 - 09.2022
- Assembled photographs with printed license information to produce completed documents.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Evaluated applications and assessment results to determine eligibility and acceptance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled sensitive personal information with utmost confidentiality, adhering to strict privacy regulations.
Fraud Representative
Synchrony financial, Resolution Services
09.2018 - 07.2020
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Demonstrated expertise in various types of fraud schemes, enabling effective countermeasures for prevention and detection efforts across the organization.
HR Assistant
Paradies Lagardere
08.2014 - 09.2018
- Handled sensitive and confidential employee information with complete discretion.
- Processed onboarding paperwork for new hires and rehires.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Initialized background checks for potential new hires.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
Front Desk Receptionist
Peak Resource
01.2010 - 08.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Some College (No Degree) - Business Administration And Management
Central Central Piedmont
Charlotte, NCHigh School Diploma - undefined
East Mecklenburg High School
Charlotte, NC06.2006
Skills
- Document Management
- Account Updating
- Training & Development
- Call Center Operations
- Customer Service
- Customer Support
- Call Volume and Quality Metrics
- Excellent Attention to Detail
- Microsoft office proficiency
- Customer relationship development
- Problem-solving
- Time management
- Multitasking
- Team leadership
Timeline
Business Account Specialist
Wells Fargo
09.2022 - Current
Passport Clerk
USPS
03.2020 - 09.2022
Fraud Representative
Synchrony financial, Resolution Services
09.2018 - 07.2020
HR Assistant
Paradies Lagardere
08.2014 - 09.2018
Front Desk Receptionist
Peak Resource
01.2010 - 08.2014
Some College (No Degree) - Business Administration And Management
Central Central Piedmont
High School Diploma - undefined
East Mecklenburg High School
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