KIESHA L. HUMPHREY-JAMES
New York City Office of the Mayor
Brooklyn,USA
20
years of professional experience
Experienced Administrator skilled in organizational and executive management. Delivered effective strategic planning and policy support while maintaining confidentiality. Developed and implemented innovative course materials and teaching methods that enhanced student engagement and understanding.
Work History
Adjunct Instructor
1 Year 7 Months- Serves as an adjunct instructor for graduate students in the Emergency and Disaster Management Department on EDM principles of Socio Economics. Developed and managed the class syllabus to meet department and college standards. Planning and creating lectures, in-class discussions and assignments. Graded papers, quizzes, and exams while assisting students with research and providing peer resources. Assessing grades for students based on participation, performance in class, assignments and examinations. Collaborating with Program Director, Professors, and colleagues on course curriculum. Motivated students and shared network resources to foster interdependence and collective problem-solving in Emergency and Disaster research.
- Developed engaging curriculum materials to enhance student learning outcomes.
- Facilitated interactive classroom discussions to promote critical thinking and participation.
- Evaluated student performance through assessments and provided constructive feedback.
Executive Director, Payroll, Time and Leave Operations
2 Years 7 Months- Led team of payroll administrators and timekeepers in daily operations serving over 350 staff members. Develop and execute strategy, training and key initiatives related to payroll and timekeeping to ensure compliance with all applicable pay and time laws, policies and procedures. Communicates new City, Agency and CityTime policies and procedures to ensure staff awareness. Analyzed current procedures to streamline operations, advised staff on procedural updates, and monitored implementation and accuracy while creating quality assurance procedures.
- Led strategic initiatives to enhance community engagement and public service delivery.
- Developed and implemented policies to improve operational efficiency across city departments.
- Directed cross-functional teams in addressing complex urban challenges through collaborative solutions.
1st Deputy Chief of Staff
1 Year- Assumed role of interim Chief of Staff, ensuring seamless transition and continuity in leadership. Managed operational efficiency and effectiveness of the Office, enhancing service delivery and responsiveness. Reported to the Chief Advisor to the Mayor, managing staff and a member of the Office’s executive leadership team. Collaborated with Chief, Deputy Mayors, and direct reports to streamline operations and implement strategic policies across the administration. Team member/office liaison of the City of New York’s Continuity of Operations Planning.
- Led cross-departmental initiatives to enhance operational efficiency and streamline processes.
- Developed strategic communication plans to align goals across various city agencies.
- Managed high-level project timelines, ensuring adherence to objectives and deadlines.
Deputy Chief of Staff
1 Year- Acted as a trusted advisor to the chief and senior leadership. Oversee operational efficiency as the Office’s coordinator to ensure critical functions are implemented and executed to completion. Organized and coordinated communications for briefings on events, interviews, and meetings. Supports the chief and represents her on all internal and external projects/meetings. Identifies issues and brings them to the chief’s attention and assists to rectify on behalf of the unit. Led the unit’s administrative efforts for all fiscal operation reports, including timekeeping, vehicle tracking, and travel. Collaborated with Mayor, Advance, and Scheduling team to align the chief’s tasks with his mission and City goals. Develop systems to promote efficiency, equity, and effectiveness in the Office’s work. Manages and supports interns through their work study and learning process. Coordinated all special events for the unit, including Rise Up NYC summer concerts.
- Directed cross-departmental initiatives to enhance operational efficiency and service delivery within the mayor's office.
- Collaborated with senior officials to develop strategic policy recommendations addressing urban challenges.
- Oversaw the implementation of technology solutions to streamline communication and data management processes.
NY Office Manager/Sr. Executive Assistant
3 Years- Manages Chief Administrative Officer & Sr. Managing Directors’ calendars and creates Municipal Market Monitor report daily. Negotiated contracts and pricing with office vendors and service providers to optimize service delivery. Liaises with facility management vendors, including cleaning, catering, and security services. Streamlined office management operations, implementing performance improvements for enhanced productivity. Coordinated recruiting and onboarding processes for new hires and summer interns, partnering with HR to develop and update office policies and documents. Manages the Taxable Fixed Income division’s RFI’s, RFO’s, & Pitch Books.
- Success Examples: Initiated supply requisitions for vendors of small businesses to increase company savings of 30% while supporting small business initiatives. Received 19 out of 19 selections for RFI submissions from 2020-2021 with one resulting in over $1.25 billion from Franklin County, Ohio. Worked to secure broker/dealer status with companies like BlackRock, New York State Insurance Fund, California Teacher’s Retirement System, and many independent school districts in the United States.
- Oversaw daily office operations, ensuring efficiency and adherence to company policies.
- Coordinated communication between departments, facilitating collaboration and information flow.
- Managed scheduling for executive meetings, optimizing time and resource allocation.
Executive Assistant to the Senior Advisor
5 Years- Managed scheduling for the Senior Advisor to the Brooklyn Borough President. Coordinated high profile projects and hosted all aspects of the chartered monthly borough board meeting. Oversaw appointment processes for 18 community boards, the Panel for Education Policy, community education councils, community advisory boards, and neighborhood advisory boards. Supported interdepartmental and intradepartmental operations to enhance collaboration and streamline workflows. Acted as senior scheduler to the Brooklyn Borough President during the transition, creating policies, protocols, and operational formulas for the new scheduling team.
- Coordinated executive schedules, ensuring optimal time management and prioritization of critical meetings.
- Managed communication between borough president and stakeholders, facilitating timely responses and effective information flow.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organizational clarity.
Constituent Services Representative
2 Years- Served as intergovernmental liaison with elected officials, emphasizing constituent relations. Answered emergency and routine oral and written constituent complaints and requests. Mediated public conflicts/issues, resolving 83% of cases in under 6 months. Operated as the contact person for emergency & recovery management issues, (e.g., Irene, Superstorm Sandy, and Hurricane Joaquin) Coordinated information flow to key constituencies while building cooperative relationships.
- Responded to constituent inquiries, providing timely and accurate information regarding borough services.
- Coordinated community outreach initiatives, enhancing resident engagement and awareness of local programs.
- Assisted in resolving constituent issues by collaborating with various city departments and agencies.
Special Events/Database Coordinator
5 Years- Functioned as the direct contact for managing all lists in the Brooklyn Borough President's database. Maintained the public voters address database and the Borough Presidents personal list consisting of over 800,000 contacts. Contributed toward development of overall database policy and procedures while working in Management Information Systems (MIS). Created and organized lists for outgoing mail and invitations, facilitating efficient communication for events. Assisted the Director of Special Projects, Public Events and Tourism with all aspects of event planning and execution. Managed the building's calendar and coordinated the use of Borough Hall conference rooms for internal and external events. Selected and designated employees to work for the “Best of Brooklyn” non-profit organization. Supervised event monitors and trained staff as necessary.
- Managed database systems to ensure accurate data entry and integrity across various departments.
- Coordinated data collection efforts for reports and analyses to support decision-making processes.
- Developed and implemented database procedures to enhance operational efficiency and streamline workflows.
Education
Master’s in Public Administration (MPA) - Emergency and Disaster Management
Bachelor Of Business Administration (BBA) - Business
Skills
Bloomberg Systems
Certified Proofreader
Human resource management
CityTime - Time Management System
Commissioned Notary Public
Database Coordinator
Event Planner
Microsoft Office Suite
PeopleSoft
Personnel management system
Project Management
Public Speaking
QuickBooks Certified
SecurePro/Upserve HQ
Affiliations
- International Association of Emergency Managers
- National Association of Parliamentarians
- American Association of University Women
- Women in Public Finance
- Society of Human Resources Management
- Make a Wish Foundation - Wish Granter
Timeline
Adjunct Instructor
Metropolitan College of New York (MCNY)
01.2025 - CurrentRead More
Executive Director, Payroll, Time and Leave Operations
New York City Office of the Mayor
01.2024 - CurrentRead More
1st Deputy Chief of Staff
New York City Office of the Mayor
01.2023 - 01.2024Read More
Deputy Chief of Staff
New York City Office of the Mayor
01.2022 - 01.2023Read More
NY Office Manager/Sr. Executive Assistant
Siebert Williams Shank & Co., LLC
01.2019 - 01.2022Read More
Executive Assistant to the Senior Advisor
City of New York Office of the Brooklyn Borough President
01.2014 - 01.2019Read More
Constituent Services Representative
City of New York Office of the Brooklyn Borough President
01.2012 - 01.2014Read More
Special Events/Database Coordinator
City of New York Office of the Brooklyn Borough President
01.2007 - 01.2012Read More
Metropolitan College of New York
Bachelor Of Business Administration (BBA) from Business
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Metropolitan College of New York
Master’s in Public Administration (MPA) from Emergency and Disaster Management
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