Kiesha McCall
Montgomery,AL
Summary
A certified trainer who has several years of experience in developing and presenting innovative training program curricula. Highly knowledgeable in the field, and focused on integrating the latest industry information in training sessions. Expert at presenting engaging lectures to small or large groups by using excellent vocal projection and body language.
Overview
16
16
years of professional experience
Work History
Certified Trainer
Longhorn Steakhouse
Montgomery, AL
08.2013 - Current
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Instructed new staff members on food handling procedures and service techniques.
- Provided ongoing coaching and feedback to new servers, facilitating a smooth transition to their roles.
- Created and offered additional materials to enhance training.
- Provided exceptional service to high volume of daily customers.
- Encouraged team collaboration among participants throughout the course duration.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Customer Service Representative
EGS Call Center
Montgomery, AL
02.2015 - 04.2016
- Contacted customers about potential service upgrades, new services and account changes.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted available products and services to customers during service, account management and order calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Collected deposits or payments and arranged for billing.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Cashier
Arby's
Montgomery, AL
01.2010 - 02.2012
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Discounted purchases by scanning and redeeming coupons.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Worked closely with front-end staff to assist customers.
- Resolved customer complaints professionally in accordance with company policy.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed customer payments quickly and returned exact change and receipts.
Cashier
Chevron
Montgomery, AL
05.2009 - 06.2011
- Performed other duties as assigned by management.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Issued receipts, refunds, credits or change due to customers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Robert E Lee High School
Montgomery, AL05-1998
Some College (No Degree) - English Education
Troy University
Montgomery, ALSkills
- Employee training
- Menu knowledge
- Customer service
- Problem resolution
- Team collaboration
- Time management
- Communication skills
- Service quality
- Conflict resolution
- Adaptation to change
- Creative problem solving
- Improve job skills
- Team building
- Multitasking
Accomplishments
- Certified Trainer Award
Timeline
Customer Service Representative
EGS Call Center
02.2015 - 04.2016
Certified Trainer
Longhorn Steakhouse
08.2013 - Current
Cashier
Arby's
01.2010 - 02.2012
Cashier
Chevron
05.2009 - 06.2011
High School Diploma -
Robert E Lee High School
Some College (No Degree) - English Education
Troy University
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