Professional Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Kieshalyn Dela Pena

Publix Supermarket
NAPLES,FL
3
years of professional experience

Customer Service Professional with extensive experience in resolving customer issues and delivering exceptional service. Demonstrated commitment to team collaboration and customer satisfaction through effective communication and problem-solving skills. Bakery Clerk with hands-on expertise in bakery production and food safety, ensuring organized work areas and fresh product displays.

Work History

Bakery Clerk

1 Year 8 Months
Publix Supermarket | 01.2025 - Current
  • Stocked bakery displays with fresh breads, pastries, and desserts, maintaining organized presentation
  • Rotated products using first-in, first-out procedures to support freshness and reduce waste
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Packaged, labeled, and priced bakery items according to store standards
  • Cleaned work areas, equipment, and displays to meet sanitation and food safety standards
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.

Customer Service

3 Years 1 Month
Publix Supermarket | 08.2023 - Current
  • Maximized customer retention through exceptional customer service and adherence to company standards. .
  • Provided exceptional customer service, resolving issues efficiently and effectively.
  • Consistently achieved high passenger satisfaction scores by delivering exceptional service.

Education

High School Diploma

Barron Collier High School | Naples, FL | 05-2026

Skills

Bakery production
Bakery equipment knowledge
Food handling safety
Customer engagement
Customer satisfaction
Punctual and reliable

Accomplishments

As an accomplished violinist I have learned the importance and value of dedication and teamwork, as a member of the Naples Youth Orchestra I strive for continuous improvement and growth. As a member of Model UN I worked with a team to formulate solutions to current and potential areas of conflict in various countries.

Timeline

Bakery Clerk

Publix Supermarket
01.2025 - CurrentRead More

Customer Service

Publix Supermarket
08.2023 - CurrentRead More

Barron Collier High School

High School Diploma
Read More
Kieshalyn Dela Pena