Kieshawn Dukes
Watertown,MA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cargo Processing Specialist
US Air Force
Travis AFB, CA
01.2022 - Current
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Passenger Operations Specialist
US Air Force
Travis AFB, CA
03.2019 - 01.2022
- Recruited, trained and guided team members to offer every passenger top-notch service and support.
- Oversaw employee work schedules and delegated daily assignments.
- Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
- Upheld uniform and conduct guidelines to maintain professional appearance.
Restaurant Manager
Amelias
Stoughton, MA
08.2016 - 01.2018
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained new employees to perform duties.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Kitchen Expeditor
Amelias
Stoughton, MA
09.2015 - 08.2016
- Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed and improved service processes and eliminated obstacles.
- Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
- Provided mentorship and guidance to new kitchen team members.
Restaurant Busser
Amelias
Stoughton, MA
11.2014 - 09.2015
- Cleared tables to maintain high turnover rate and minimize wait times.
- Served water, coffee and soft drinks and offered refills to promote excellent customer service.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
Education
High School Diploma -
Stoughton High School
Stoughton, MA06.2017
Skills
- Strategic Planning
- Operations Management
- Performance Management
- Employee Training and Development
- Cross-Functional Team Management
- Staff Development
- Negotiation
Certification
- Client Systems Certified, Keesler AFB, MS - 2018
- Information Technology Fundamentals Certified, Keesler AFB, MS - 2018
Timeline
Cargo Processing Specialist
US Air Force
01.2022 - Current
Passenger Operations Specialist
US Air Force
03.2019 - 01.2022
Restaurant Manager
Amelias
08.2016 - 01.2018
Kitchen Expeditor
Amelias
09.2015 - 08.2016
Restaurant Busser
Amelias
11.2014 - 09.2015
High School Diploma -
Stoughton High School
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