Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Kieshon Bunton

Kieshon Bunton

Benefits Administrator II/Processor
Killeen,Texas

Summary

Results-driven Advisor with extensive experience in providing strategic advice and solutions to clients. Proven ability to establish strong relationships with clients, analyze and interpret data, and develop innovative solutions for complex problems. Possesses excellent communication and organizational skills, with the ability to work independently and within a team environment. Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.

Overview

9
9
years of professional experience

Work History

Customer Care Rep

Team Focus Insurance Group
12.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions, changes, and fulfillment request.

Temp. Benefits Administrator II/ Processor

Conduent
02.2024 - Current


  • Classify images and documents
  • Pre-adjudicate documents and correct data as required
  • Verify data from automated data extraction tools
  • Complete assignments using multiple source documents to verify data or use additional information to do the work
  • Work within established procedures and practices
  • Work under close degree of supervision
  • Supported team members in their tasks, contributing to overall team success.
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Enhanced team collaboration, sharing best practices for efficient processing techniques.
  • Ensured timely processing of life event changes, diligently updating employee records as needed.
  • Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
  • Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
  • Reviewed benefits paperwork for accuracy and completeness.

Sales PHA/Team Leader

Lifeline Screening
09.2020 - 11.2023
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Self-motivated, with a strong sense of personal responsibility.
  • Explained features and advantages of products or services to promote sales.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.

BDC Sales Coordinator

Automax Call Center
09.2019 - 05.2020
  • Drove growth by developing and nurturing business relationships with present and future customers
  • Also answered inquiries regarding vehicle specifics and coordinated incoming online and telephone requests, scheduling appointments for the sales team; While maintaining satisfactory metrics, quality, and top sales representative for 8 months in a row
  • This portion of a dealership team manages incoming calls, schedules appointments, and performs outgoing calls in search of service and sales leads
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.

Health Insurance Call Center CSR

Spherion
08.2017 - 05.2019
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.

Health Insurance Call Center CSR

Teleperformance
10.2016 - 06.2017
  • Handle and carefully respond to all inbound and outbound customer inquiries
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
  • Appropriately communicate with customers
  • Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning
  • Adhere to all client and regulatory compliance laws
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Submit Medical Appeals, Grievances, Organization Determinations, Coverage Determinations, Pre-certs, etc
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.

Education

Diploma - English, Social Studies

Pflugerville High School
Pflugerville
06.2009

Skills

  • Dependable and Reliable
  • Healthcare industry understanding
  • Multitasking Expertise
  • Exceptional Communicator
  • Inbound and Outbound Calling
  • Performance management understanding
  • Medical terminology knowledge
  • Fast Typing Speed

Timeline

Customer Care Rep

Team Focus Insurance Group
12.2024 - Current

Temp. Benefits Administrator II/ Processor

Conduent
02.2024 - Current

Sales PHA/Team Leader

Lifeline Screening
09.2020 - 11.2023

BDC Sales Coordinator

Automax Call Center
09.2019 - 05.2020

Health Insurance Call Center CSR

Spherion
08.2017 - 05.2019

Health Insurance Call Center CSR

Teleperformance
10.2016 - 06.2017

Diploma - English, Social Studies

Pflugerville High School

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Kieshon BuntonBenefits Administrator II/Processor