KIESTREL FERMIN
Maspeth,NY
Summary
Accomplished General Manager with extensive experience at Doherty Enterprises-Applebees, recognized for driving operational efficiency and surpassing sales targets. Proficient in cross-functional team leadership and budget management, consistently enhancing guest satisfaction through outstanding service. Demonstrates expertise in food safety and inventory control, combining strong problem-solving skills with a dynamic leadership approach. Career aspirations focus on further advancing operational excellence within the hospitality industry.
Overview
15
15
years of professional experience
Work History
General Manager
Doherty Enterprises-Applebees
Rego Park, NY
05.2023 - Current
- Monitored monthly sales performance to create detailed reports for strategic planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Created schedules and monitored payroll to remain within budget.
- Conducted regular meetings with senior management team to review progress against established objectives.
Manager
Brinker International - Chili's
12.2021 - 04.2023
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Implemented quality control measures to uphold company standards.
- Managed inventory and supplies to ensure materials were available when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
General Manager
Momofuku Restaurant Group
11.2017 - 03.2020
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored progress by establishing plans, budgets and measuring results.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Recruited, interviewed and hired qualified staff for open positions.
Manager
Apple-Metro Inc. - Applebees
04.2010 - 11.2017
- Manage a team of food runners, cooks and back of house staff
- Managed staff schedules and communications through Hot Schedules
- Complete opening and closing procedures, managing daily cash deposits
- Analyzing weekly data to seek improvements for annual sales
- Performed checks measuring inventory to create purchase orders
- Consistently maintained high levels of cleanliness organization storage and sanitation of food and beverage products to ensure quality according to health and safety guidelines
- Managed P&L statements and budgets for each period
- Increased profits by developing, initiating and managing restaurant day to day operations
- Promoted dynamic positive and memorable guest experiences
- Monitor and manage food costs and budget goals to improve efficiency
- Schedule and directed staff in daily work assignments to maximize productivity
- Optimized profits by controlling food, beverage and labor costs daily
- Assigned tasks and oversee the direction of employees to ensure compliance with food and safety procedures and quality control guidelines
Education
Associate in Arts (AA) -
CUNY Queensborough Community College
01.2005
Skills
- Food Handler Certified
- Customer Service and Hospitality
- Calm Problem Solving Skills
- Knowledgeable in Point-of-Sales systems
- Food and Beverage Pairing
- Food Safety understanding
- Cross-functional team management
- Inventory Controls
- Guest and Client Satisfaction
- Hiring and Training team members
- Effective leader
- Purchasing and planning
- Labor cost controls
- Budgeting and cost control
Timeline
General Manager
Doherty Enterprises-Applebees
05.2023 - Current
Manager
Brinker International - Chili's
12.2021 - 04.2023
General Manager
Momofuku Restaurant Group
11.2017 - 03.2020
Manager
Apple-Metro Inc. - Applebees
04.2010 - 11.2017
Associate in Arts (AA) -
CUNY Queensborough Community College
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