Kiet Tang
Operation Manager
McKinney,TX
Summary
Strategic Operations Leader with 5+ years of experience managing large-scale logistics operations, capacity planning, leadership development, and continuous improvement initiatives. Proven track record of delivering exceptional results through data-driven decision-making, process optimization, and talent cultivation. Skilled in scaling operations during peak periods, driving cross-functional initiatives, and leading high-performing teams in fast-paced, customer-obsessed environments. Committed to fostering a culture of ownership, innovation, and growth to drive organizational success.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Operations Manager (L6), On the Road (OTR)
Amazon
McKinney, Texas
11.2023 - Current
- Led a team of 5 Area Managers and managed operations for 300+ associates, overseeing dispatch, Return to Station (RTS), and volume management across a high-volume delivery station.
- Drove operational excellence, achieving improvements in dispatch timeliness, delivery success rates, and cost per package metrics through data analysis and targeted process enhancements.
- Developed and promoted leadership talent, successfully mentoring two Area Managers to L5 roles; conducted mock interviews and led structured development planning.
- Optimize driver headcount and vehicle capacity, flexing operations to support a 120,000+ unit peak without disruption.
- Spearheaded station-wide layout redesign projects, increasing efficiency and throughput capacity by streamlining dispatch workflows.
Engagement Lead / Volunteer Coordinator
Amazon
McKinney, Texas
11.2023 - Current
- Organized and led community service events, including a school supply drive donating 500 backpacks to local students and multiple park clean-up projects.
- Drove cross-site volunteer engagement, encouraging sister stations to participate in community-focused initiatives aligned with Amazon’s "Earth’s Best Employer" vision.
- Fostered employee engagement through on-site events, recognition programs, and morale-building activities.
Education
Associate of Science - Business Administration And Management
Collin College
Plano, TX 08.2015 - 12.2017
Skills
- Operational strategy development
- Staffing, Capacity, and Peak Planning
- Process Improvement & Standard Work
- Leadership Development and Coaching
- Business Metrics Management (On-Time Dispatch, Cost Per Package)
- Cross-Functional Program Management
- Risk Management & Problem Resolution
- Safety & Compliance Leadership
- Community Engagement & Corporate Social Responsibility
Community Service
- Organizer of school supply drives, providing 500+ backpacks to underserved students.
- Active volunteer in park revitalization and local literacy initiatives.
- Advocate for cross-site community service engagement.
Timeline
Operations Manager (L6), On the Road (OTR)
Amazon
11.2023 - Current
Engagement Lead / Volunteer Coordinator
Amazon
11.2023 - Current
Associate of Science - Business Administration And Management
Collin College
08.2015 - 12.2017
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