Summary
Overview
Work History
Education
Skills
Timeline
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Kieth Hvamstad

Kieth Hvamstad

Las Vegas,NV

Summary

Dynamic hospitality professional with extensive experience at Orleans Casino, excelling in guest services and effective organization. Proven ability to enhance guest satisfaction through exceptional communication and problem-solving skills. Recognized for maintaining high standards of cleanliness and professionalism while efficiently managing luggage transport and room deliveries. Committed to fostering positive guest experiences.

Overview

26
26
years of professional experience

Work History

Bell Man

Orleans Casino
07.2024 - 07.2025
  • Assisted guests with luggage and transportation needs for seamless arrivals and departures.
  • Provided information about hotel services, local attractions, and dining options to enhance guest experiences.
  • Maintained cleanliness and organization of lobby areas to ensure welcoming environment for guests.
  • Collaborated with front desk staff to facilitate smooth check-in and check-out processes for guests.
  • Responded promptly to guest inquiries and requests, ensuring high levels of satisfaction and service quality.
  • Monitored inventory levels of supplies like brochures and maps, coordinating replenishment as needed for guest access.
  • Engaged in ongoing training to understand hotel policies, safety protocols, and best practices in hospitality service.
  • Escorted guests to assigned rooms and transported luggage.
  • Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
  • Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
  • Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
  • Participated in ongoing training sessions to stay current on industry best practices and hotel policies, further enhancing guest experiences during their stay.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
  • Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
  • Greeted arriving guests and assisted with luggage, sports equipment, and pets.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Notified front desk manager of any guest issues in need of additional attention.
  • Provided safe transportation of guest valuables to assigned rooms or storage locations as required.
  • Escorted guests to and from rooms and assisted with baggage.
  • Explained important features of guest rooms to travelers.
  • Increased repeat visits from satisfied guests through exceptional customer service and attention to detail during their stay.
  • Communicated proactively with other departments on behalf of guests'' requests or concerns, fostering teamwork between hotel staff members.
  • Coordinated with maintenance department to address any necessary repairs or improvements in common areas or guest rooms promptly.
  • Assisted concierge services by offering personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
  • Organized luggage storage area effectively, allowing for easy retrieval upon guest departure or return from excursions outside the property.
  • Conducted regular inspections of lobby area and other public spaces, identifying areas in need of repair or maintenance and reporting them to the appropriate department.
  • Opened doors and transported luggage for customers with care and efficiency.
  • Assisted with loading and unloading of luggage from motor coaches and other vehicles.
  • Stored luggage for guests, retrieving baggage and items when notified.
  • Carried out special requests from guests, delivering flowers and fruit baskets to rooms.
  • Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
  • Maintained knowledge of destination and answered customer questions within scope of understanding.
  • Inspected luggage for damage prior to storage, reporting issues to patrons.
  • Operated hydraulic elevators and stair lifts to move luggage between floors.

Keno Writer

The D Casino
10.2023 - 07.2024
  • Composed accurate Keno tickets in accordance with gaming regulations and company standards.
  • Assisted customers in understanding Keno rules and game options, enhancing overall experience.
  • Monitored game progress to ensure compliance with operational guidelines and quality control measures.
  • Collaborated with team members to maintain organized workstations and efficient ticket processing.
  • Adapted quickly to changing game schedules and customer needs, maintaining service consistency.
  • Implemented feedback from players to improve service delivery during high-volume gaming periods.
  • Participated in training sessions to enhance knowledge of Keno operations and customer engagement techniques.

Server, Bartender

Boulder Station Casino
08.2019 - 03.2020
  • Provided exceptional customer service, enhancing dining experiences through attentive interactions and timely assistance.
  • Collaborated with kitchen staff to ensure accurate order fulfillment and timely service delivery.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Assisted in training new servers on menu items, service protocols, and operational procedures.
  • Managed cash handling and processing transactions efficiently during peak hours.
  • Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
  • Adapted quickly to changing priorities in fast-paced environment, maintaining high service quality.
  • Supported inventory management by monitoring stock levels and reporting shortages to management.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server for 2 Years. Gaming Bartender for 7 Year's

Kopper Keg South
12.1999 - 07.2008
  • Delivered exceptional customer service, ensuring positive dining experiences for guests.
  • Managed order accuracy and timeliness, enhancing overall operational efficiency.
  • Collaborated with kitchen staff to facilitate smooth food preparation and presentation.
  • Trained new team members on menu items, service protocols, and health standards.
  • Maintained cleanliness and organization of dining area to meet health regulations.
  • Resolved guest complaints promptly, maintaining high levels of customer satisfaction.
  • Assisted in inventory management, tracking supplies to minimize waste and shortages.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Bachelor of Science - Bussiness

Del Mar College
Corpus Christi, TX
05.1985

Bachelor - Diploma

Eo A School
Gulfport, MS
07.1983

General Studies

Minneapolis West
Minneapolis, MN
05.1982

Skills

  • Team player mentality
  • Reliability and punctuality
  • Shipping and receiving
  • Local directions
  • Heavy lifting
  • Hotel operations
  • Guest services
  • Phone etiquette
  • Room deliveries
  • Guest relations
  • Professional appearance
  • Effective organization
  • Elevator operation
  • Valet assistance
  • Guest flow
  • Point-of-sale system operation
  • Room service
  • Claim tickets
  • Valet parking expertise
  • Professional presentation
  • Luggage transport
  • Suitcase storage
  • Minor maintenance
  • Luggage deliveries
  • Cash handling experience
  • Strong interpersonal skills
  • Upscale hospitality
  • Proper luggage handling
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Attention to detail
  • Multitasking
  • Punctuality
  • Multitasking Abilities
  • Loading and unloading
  • Reliability
  • Excellent communication
  • Customer service excellence
  • Organizational skills
  • Team collaboration
  • Flexibility
  • Active listening
  • Effective communication
  • Safety awareness
  • Decision-making
  • Cash handling
  • Relationship building
  • Local Area Knowledge
  • Professional ethics

Timeline

Bell Man

Orleans Casino
07.2024 - 07.2025

Keno Writer

The D Casino
10.2023 - 07.2024

Server, Bartender

Boulder Station Casino
08.2019 - 03.2020

Server for 2 Years. Gaming Bartender for 7 Year's

Kopper Keg South
12.1999 - 07.2008

Bachelor of Science - Bussiness

Del Mar College

Bachelor - Diploma

Eo A School

General Studies

Minneapolis West

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