Kieu Danh
Baltimore,Maryland
Summary
Knowledgeable Laboratory Supervisor adept at setting effective policies to optimize productivity, reduce errors and increase efficiency. Demonstrated track record of success with over seven years of experience in Crime Scene Investigation, Cellular/Digital Forensics, and Evidence Management. Skilled in efficiently and accurately identifying, collecting, analyzing, and preserving evidence from crime scenes to uphold evidence integrity in the court of law.
Overview
11
11
years of professional experience
Work History
Crime Laboratory Supervisor
Baltimore Police Department
601 E. Fayette St. Baltimore, MD 21202
06.2023 - Current
- Improved staff competency through continuous training programs and performance evaluations.
- Increased productivity with effective resource allocation, maximizing the use of available personnel and equipment.
- Established a safe working environment by enforcing strict adherence to safety protocols and guidelines.
- Promoted collaboration among team members through regular meetings, open communication channels, and team-building activities.
- Streamlined data management systems for increased accuracy in record-keeping and reporting.
- Actively participated in industry conferences or workshops to stay current on trends, innovations, or best practices relevant to laboratory operations or management responsibilities.
- Worked closely with quality assurance teams to address and resolve any discrepancies or concerns related to laboratory processes, data, or results.
- Developed strong working relationships with other departments, ensuring seamless integration of laboratory services within the larger organizational ecosystem.
- Prepared employee schedules according to individual needs and skills, as well as coverage requirements.
- Part of the team that developed and implemented standard operating procedures to verify quality control.
- Improved evidence organization by implementing a comprehensive categorization system.
- Streamlined the chain of custody process for increased efficiency and accuracy in evidence handling.
- Ensured proper storage conditions for sensitive materials, resulting in improved preservation of evidence.
- Developed and maintained an updated inventory system to effectively track and locate items within the evidence room.
- Collaborated with investigators and attorneys to provide timely access to critical evidence, supporting successful case resolutions.
- Assisted with the disposal of expired or unneeded items, maintaining proper documentation and adhering to legal requirements.
- Provided training on evidence handling procedures for new personnel and officers, fostering a culture of accountability and professionalism.
- Identified areas for improvement in existing processes, recommending changes that resulted in increased effectiveness and efficiency.
- Maintained detailed records of all incoming and outgoing items, ensuring accurate documentation throughout the entire chain of custody process.
- Increased appointment scheduling efficiency by implementing user-friendly appointment database.
- Created and maintained a organized inventory database to allow proper disposition of expired evidence.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Supported legal proceedings by providing well-documented reports and expert witness testimonies in court.
Cellular Forensic Investigator
Carroll County Sheriff's Office
100 N. Court St. Westminster, MD 21157
02.2022 - 06.2022
- Enhanced evidence collection by implementing meticulous forensic examination techniques and procedures.
- Streamlined case processing time by efficiently organizing case files and maintaining accurate records.
- Improved laboratory analysis accuracy with strict adherence to established protocols and quality control measures.
- Supported legal proceedings by providing well-documented reports and expert witness testimonies in court.
- Collaborated with law enforcement agencies to solve cases more effectively through inter-agency communication and cooperation.
- Strengthened team performance by delivering training sessions on new forensic methodologies and best practices for evidence handling.
- Developed a system for prioritizing high-profile cases, expediting case resolution times without sacrificing quality or attention to detail.
- Evaluated forensic equipment performance regularly, ensuring optimal functionality during critical investigations.
- Conducted in-depth analyses of digital evidence mobile devices to uncover crucial investigative leads.
- Prepared detailed laboratory reports and documentation of evidence collected.
- Sifted and sorted through evidence and recorded findings.
- Improved lab efficiency by implementing automated processes and equipment upgrades.
- Streamlined workflow by designing efficient standard operating procedures for all tasks within the Digital Forensic Unit.
- Coordinated with contractors, vendors, and architects on major building/unit's renovation projects to ensure quality results within budget constraints.
- Created reports, presentations and other materials for executive staff.
Crime Laboratory Technician II
Baltimore Police Department
601 E. Fayette St. Baltimore, MD 21202
03.2018 - 02.2022
- Trained new technicians on laboratory techniques and safety protocols, enhancing overall team proficiency.
- Implemented inventory management system to maintain optimal levels of supplies, preventing delays in testing processes.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Improved interdepartmental communication by collaborating closely with other lab personnel on shared projects and goals.
- Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
- Actively participated in professional development opportunities to stay current with industry trends and best practices.
- Offered excellent customer service when interacting with law enforcement personnel, court personnel, medical personnel, and civilians (victims/suspects/families).
- Trained new technicians in laboratory procedures and standards.
- Collaborated with other departments to establish cohesive laboratory operations.
- Participated in lab meetings and project presentations.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Enhanced evidence collection by implementing meticulous forensic examination techniques and procedures.
- Supported legal proceedings by providing well-documented reports and expert witness testimonies in court.
- Conducted thorough crime scene investigations, ensuring the preservation of crucial evidence for further analysis.
- Collaborated with law enforcement agencies to solve cases more effectively through inter-agency communication and cooperation.
- Increased suspect identification rates by utilizing biometric collection methods, such as fingerprint processing and DNA preservation.
- Evaluated forensic equipment performance regularly, ensuring optimal functionality during critical investigations.
- Prepared detailed laboratory reports and documentation of evidence collected.
- Sifted and sorted through evidence and recorded findings.
- Followed strict laboratory safety procedures to ensure safety of personnel and evidence.
- Attended and examined over 2000 crime scenes to include offenses such as Homicides, Shootings, Sexual Assaults/Rapes, and other various crimes.
- Properly photographed crime scenes and specific evidence located at scenes for documentation.
- Utilized advanced techniques to identify and analyze evidence.
- Facilitated seamless transfer of evidence from crime scenes to laboratory.
- Extracted DNA, latent fingerprints and other biological evidence from crime scenes.
- Conducted thorough examination of evidence for trace elements, fibers and other material evidence.
- Enhanced community relations by executing outreach programs and events.
Law Clerk
Preller Law Firm, LLC.
16 S Frederick St, Baltimore, MD 21202
12.2017 - 03.2018
- Enhanced legal research efficiency by utilizing advanced search techniques and legal databases.
- Supported attorneys in preparing for trials by organizing case materials and drafting legal documents.
- Streamlined document review processes, resulting in more accurate and efficient case management.
- Assisted in successful litigation outcomes through meticulous fact-checking and evidence analysis.
- Managed complex caseloads, prioritizing tasks to ensure timely completion of all assignments.
- Increased client satisfaction by maintaining open communication channels with attorneys and clients throughout the duration of cases.
- Contributed to seamless trial preparation through thorough organization of exhibits, witness lists, and other supporting documentation.
- Collaborated with cross-functional teams on high-profile cases, effectively coordinating resources and information sharing.
- Developed a reputation for professionalism and reliability, frequently entrusted with sensitive information and high-stakes assignments.
- Assisted attorneys with case organization and administrative tasks.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Updated firm's database with new information for client records and financial documents.
- Used internal templates to prepare subpoenas and client correspondence.
- Supported lawyers in reviewing and processing search warrants, subpoenas and court documents.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Attended court hearings and depositions to take notes and document proceedings.
Intern
Baltimore Police Department
601 E Fayette St. Baltimore, MD 21202
05.2016 - 11.2016
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Collected, arranged, and input information into database system.
- Hands on crimes scene training.
- Photographed ceremonies and events.
Law Clerk
Preller Law Firm, LLC.
16 S Frederick St, Baltimore, MD 21202
12.2015 - 04.2016
- Enhanced legal research efficiency by utilizing advanced search techniques and legal databases.
- Supported attorneys in preparing for trials by organizing case materials and drafting legal documents.
- Streamlined document review processes, resulting in more accurate and efficient case management.
- Assisted in successful litigation outcomes through meticulous fact-checking and evidence analysis.
- Managed complex caseloads, prioritizing tasks to ensure timely completion of all assignments.
- Increased client satisfaction by maintaining open communication channels with attorneys and clients throughout the duration of cases.
- Contributed to seamless trial preparation through thorough organization of exhibits, witness lists, and other supporting documentation.
- Collaborated with cross-functional teams on high-profile cases, effectively coordinating resources and information sharing.
- Developed a reputation for professionalism and reliability, frequently entrusted with sensitive information and high-stakes assignments.
- Assisted attorneys with case organization and administrative tasks.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Updated firm's database with new information for client records and financial documents.
- Used internal templates to prepare subpoenas and client correspondence.
- Supported lawyers in reviewing and processing search warrants, subpoenas and court documents.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Attended court hearings and depositions to take notes and document proceedings.
Interpreter
Baltimore County Public Schools
6901 N Charles Street, Towson, MD 21204
12.2012 - 04.2015
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Assisted in the successful completion of various school events by providing language support during meetings and presentations.
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
- Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Maintained message content, tone, and emotion as closely as possible.
- Reviewed, edited, and proofread translated documents for accuracy.
- Set appointments with school personnel and families for meetings and events..
Education
Masters of Science - Digital Forensic Science / High Technology Crime
University of Baltimore
Baltimore, MD12.2017
Bachelor of Science - Criminal Justice
University of Baltimore
Baltimore, MD12.2016
Certificate - Crime Scene Investigation
University of Baltimore
Baltimore, MD12.2016
Associate of Arts - General Studies
The Community College of Baltimore County
Catonsville, MD06.2014
High School Diploma -
Digital Harbor High School
Baltimore, MD06.2008
Skills
- Policy Updates
- Schedule Management
- Performance Reviews
- Relationship Building
- Project Management
- Lab Operations
- Verbal and Written Communication
- Staff Management
- Training and Mentoring
- Inventory Management
- Conflict Resolution
- Laboratory Management
Roles And Responsibilities
- Manages and oversees the Cellular Forensic Unit
- Maintain and update standard operating procedures (SOP) and unit policies
- Maintain log of evidence processed using Microsoft software - Excel
- User administrator for unit's forensic software programs
- Evidence handling and triaging
- Process, examine, and analyze digital evidence from mobile devices
- Skills in the analysis of digital evidence using forensic software programs to include Cellebrite (Certified), Oxygen Forensic, GrayKey, Advance Digital Forensic Solutions (ADF) and CellHawk
- Briefly explored computer forensic software such as FTK Imager and Encase.
- Analyze geofencing records
- Worked closely with officers, detectives, forensic investigators, prosecutors, and more
- Accessing law enforcement databases
- Attend trainings to expand the unit into Computer Forensics
- Train officers/investigators/prosecutors on evidence handling and understanding geolocation data
- Provide expert witness testimony in courts
Specialized Training
- Oxygen Forensic - Boot Camp Training OXF 2022
- Information Analysis for Criminal Investigations PGPD 2022
- Basic Incident Response to Digital Evidence FLETC/DHS 2022
- Creating a Successful Cellular Analysis Report CellHawk 2022
- Tower Dump Analysis CellHawk 2022
- Call Detail Record - Best Practices for Legal Requests CellHawk 2022
- Google Geofence - Reverse Location Search Records CellHawk 2022
- Faro 3D BPD 2022
- 16-Hours Cell Phone Investigations Techniques Northeast Counterdrug Training Center (NCTC) 2021
- 36-Hours Preparing For Lab Accreditation IACIS 2021
- 16-Hours Managing a Digital Forensics Lab IACIS 2021
- 36-Hours Digital Evidence Investigations USSS 2021
- 1- Hour Network Forensics: Challenges and Tools Forensic Technologies Center of Excellence (FTCE) 2020
- 2- Hours Best Practices: Sexual Assault Investigations Policy Forums (FTCE) 2020
- 8- Hours Digital Forensics Open Learn Uni. 2020
- 24- Hours First Annual Public Safety & Forensic Technology Summit FARO Technologies 2020
- Leadership Training BPD 2020
- Best Practices for the Collection/Seizure of Mobile Devices for Law Enforcement BPD 2019
- Chesapeake Bay Division - International Association for Identification Seminar Largo, MD 2019
- Shooting Incident Documentation BPD 2018
- Bloodstain Pattern Analysis BPD 2018
- Latent Print Photography BPD 2018
- 40- Hours Basic Bloodstain Pattern Analysis BPD 2018
- 03- Hours Basics of Forensic Photography BPD 2018
- Ethics Training (annual) BPD 2018
- Bloodborne Pathogen training (annual) BPD 2018
- Quality Assurance / Safety training BPD 2018
- Interior Laboratory Rotations BPD 2018
- Crime Scene Academy BPD 2018
- Metal Detector Training BPD 2018
- Firearms Safety and Handling BPD 2018
- Basic Ladder Training BPD 2018
- Nikon D7200 Camera Training BPD 2018
- Oleoresin Capsicum Spray Training BPD 2018
- Leica C-10 360 Laser Scanner Training BPD 2018
- Globally Harmonized System (GHS) BPD 2018
- Personal Protective Equipment Program BPD 2018
- Crime Pad Training BPD 2018
- Crime Scene Investigation Certificate UB 2017
- Crime Scene Academy BPD 2016
Courtroom Testimony
Crime Scene Investigation
- District/Circuit Court of Maryland (Baltimore City, MD)
Cellular Forensics
- District/Circuit Court of Maryland (Carroll County, MD)
Affiliations
- International Association of Crime Analyst (IACA)
- International Association for Identification (IAI)
- Chesapeake Bay Division - International Association for Identification (CBD-IAI)
- High Technology Crime Investigation Association (HTCIA)
- National Honor Society of Leadership and Success (Sigma Alpha Pi)
- Entrepreneurship Honor Society (Sigma Nu Tau)
- Information Systems Security Association (ISSA) of Central Maryland
- The American Society of Digital Forensics & eDiscovery, Inc.
- The International Association of Computer Investigative Specialists (IACIS)
Court Room Testimony
Crime Scene Investigation - District Court of Maryland
Certificates And Continued Education
- Cellebrite Certified Operator Cellebrite 2022
- Cellebrite Certified Physical Analyst Cellebrite 2022
- Oxygen Forensic - Boot Camp OXF 2022
- Crime Scene Academy Certificate BPD 2018
- Crime Scene Academy Certificate BPD 2016
- Crime Scene Investigation Certificate University of Baltimore UB 2016
Teaching Opportunities
- Carroll County Sheriff's Academy - Basic Digital Evidence and Geofencing (1 hour)
- Crime Scene Investigations State Championship - Judged (8 hours)
- Johns Hopkins Family Fun, Fit & Safe Day (3 hours)
- Councilman Yitzy Schleifer's National Night Out (3 hours)
- Art with a Heart" BPD Tour (1 hour)
Timeline
Crime Laboratory Supervisor
Baltimore Police Department
06.2023 - Current
Cellular Forensic Investigator
Carroll County Sheriff's Office
02.2022 - 06.2022
Crime Laboratory Technician II
Baltimore Police Department
03.2018 - 02.2022
Law Clerk
Preller Law Firm, LLC.
12.2017 - 03.2018
Intern
Baltimore Police Department
05.2016 - 11.2016
Law Clerk
Preller Law Firm, LLC.
12.2015 - 04.2016
Interpreter
Baltimore County Public Schools
12.2012 - 04.2015
Masters of Science - Digital Forensic Science / High Technology Crime
University of Baltimore
Bachelor of Science - Criminal Justice
University of Baltimore
Certificate - Crime Scene Investigation
University of Baltimore
Associate of Arts - General Studies
The Community College of Baltimore County
High School Diploma -
Digital Harbor High School