Paige (Kieu) Nicholas
Manchester,CT
Overview
10
10
years of professional experience
1
1
Certification
Work History
Communications Manager
Peerless Car Detailing
11.2023 - Current
- Managed scheduling and coordinated with 10 drivers to ensure timely arrivals at job sites, enhancing operational efficiency and client satisfaction.
- Proactively reached out to potential clients to expand the customer base, contributing to increased revenue and business growth.
- Identified and contacted potential new hires, effectively communicating job requirements and expectations to attract top talent.
- Acted as the primary point of contact between ownership and 10 employees, ensuring clear and consistent communication to support a cohesive team dynamic.
Trainer/Operations Manager
FedEx Ground
03.2023 - Current
- Developed both new hires and seasoned employees with positive team leadership resulting in higher retention rates during strenuous quarters and improving overall moral in posted areas.
- Monitored performance of employees, providing constructive feedback to improve skills
- Managed outbound loading docks by supervising operations, verifying accuracy in package routing, while maintaining adherence to company standards.
- Directed Trainers on employee placement (12 - 27 employees) based on individuals' aptitude for workflow optimization to meet operational standards.
- Collaborated with senior leadership to confirm routing processes for unfamiliar destinations to comply with operational consistency.
- Analyzed building statistics to identify opportunities for process improvement.
- Provided detailed updates to incoming managers on dock status to facilitate seamless shift transition.
- Managed Quality Control & Specialty Package Area consisting of 24-48 (57 max) package handlers
- Oversaw daily workforce tracking, maintaining up-to-date rosters, auditing attendance patterns, and ensuring all time-off and sick leave entries were properly documented for payroll and compliance.
- Reduced on-site personnel due to operational needs
- Mentored new Trainers, fostering a collaborative learning environment within the team.
Package Handler
FedEx Ground
10.2022 - 04.2025
- Efficiently handled and processed packages to ensure accurate sorting and timely dispatch.
- Demonstrated initiative and a strong work ethic, leading to promotion to Trainer.
- Assisted in maintaining optimal flow and throughput by coordinating with team members and adjusting processes as needed.
- Consistently met or exceeded performance targets, contributing to overall operational efficiency.
Dock Associate
Amazon Fulfillment Center BDL2
11.2021 - 04.2025
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Daily Trained dock workers in specialty time-sensitive loading. 6 - 12 trainees for 2 weeks for each group
- Served as a key department representative, liaising with various parties in support of operational excellence.
- Worked with trainers to develop individualized plans of support.
- Aided senior leadership with reports to utilize process improvements.
Dispatch Coordinator
Yellow Jacket Expert
04.2016 - 10.2021
- Received information regarding customer's issues
- Coordinated with exterminators to provide prompt services based on location and priority
- Educated customers on the processes, time estimates, and pricing
- Organized and coordinated dispatch manifests for each day
- Implemented a more streamlined extermination process resulting in faster service; increasing the amount of customers reached each day.
Education
High School -
Nicholas Academy
06.2015
Skills
- Fast-paced Critical Analysis
- Critical Problem Solving
- Accuracy and Precision
- Learning and Adaptability
- Project Management
- Teamwork and collaboration
Certification
SIRT CPR Certification
Timeline
Communications Manager
Peerless Car Detailing
11.2023 - Current
Trainer/Operations Manager
FedEx Ground
03.2023 - Current
Package Handler
FedEx Ground
10.2022 - 04.2025
Dock Associate
Amazon Fulfillment Center BDL2
11.2021 - 04.2025
Dispatch Coordinator
Yellow Jacket Expert
04.2016 - 10.2021
High School -
Nicholas Academy