KIEU PHAM
Grand Prairie,TX
Summary
Results-driven Quality Control Inspector with extensive experience at DIVU PRINTING COMPANY, adept at visual inspection and defect removal. Proven track record of reducing product rejection rates through proactive collaboration with production teams. Strong communicator with a keen eye for detail, ensuring high-quality standards in all aspects of product inspection and packaging.
Overview
10
10
years of professional experience
Work History
Quality Control Inspector
DIVU PRINTING COMPANY
05.2025 - Current
- Support team members in identifying defective products and recommending corrective actions.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Updated quality control records and reports.
- Monitored product quality at all stages of production process.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
Packing Assistant
Betarol Embroidery
11.2024 - 05.2025
- Streamlined packing processes to enhance efficiency and reduce packaging errors.
- Collaborated with team members to maintain optimal inventory levels and ensure timely order fulfillment.
- Implemented quality control measures to verify accuracy of packed items prior to shipment.
- Trained new staff on packing procedures and safety protocols, fostering a knowledgeable work environment.
- Monitored equipment performance, addressing issues proactively to minimize downtime in packing operations.
- Assisted in developing improved packing layouts for increased productivity and reduced material waste.
- Maintained accurate records of packed shipments and inventory adjustments using warehouse management systems.
- Maintained high quality control standards by thoroughly inspecting products before packaging them.
- Supported inventory management efforts by promptly reporting discrepancies in product counts.
- Operated tape machines, scales and label printers to package items correctly.
- Organized items on racks, shelves and bins to maintain established order.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Quality Control Inspector
DHL ECommerce
11.2015 - 11.2018
- Inspected and verified mail and parcels after sorting to ensure correct destination and packaging.
- Checked that each item was placed in the correct bag, cart, or container according to destination and shipment category.
- Ensured labeling accuracy and proper documentation for domestic and international shipments.
- Reported any errors such as mis-sorted items, damaged packaging, or missing labels to the supervisor for corrective action.
- Worked closely with sorters and dispatch teams to maintain high standards of accuracy and efficiency.
- Followed safety, handling, and quality protocols as set by DHL and international shipping standards.
- Maintained inspection logs and submitted daily reports to the QC supervisor..
Education
Bachelor of Arts - Bachelor of Arts in English Language
Ton Duc Thang University
Ho Chi Minh, Viet Nam06-2003
Skills
- Quality control
- Visual inspection
- Product inspection
- Packaging inspection
- Defect removal
- Defect identification
- Quality processes
- Production experience
- Surface inspection
- Color matching
Timeline
Quality Control Inspector
DIVU PRINTING COMPANY
05.2025 - Current
Packing Assistant
Betarol Embroidery
11.2024 - 05.2025
Quality Control Inspector
DHL ECommerce
11.2015 - 11.2018
Bachelor of Arts - Bachelor of Arts in English Language
Ton Duc Thang University
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