Kieu Phan
El Dorado Hills,CA
Overview
1
1
Certification
Work History
Business Development Manager
Mercedes-Benz
El Dorado Hills, CA
- Lead and execute business development projects, including market expansion initiatives, new product/service launches, and strategic partnerships.
- Collaborated and maintained strong relationships with internal and external teams (product development, sales, marketing, finance, and supply chain) to ensure success.
- Develop detailed project plans, track milestones, and manage resources to ensure timely and efficient project delivery.
- The main point of contact for project-related communications ensures that all parties are informed, engaged, aligned, and that transitions are smooth.
- Proactively identify project risks and obstacles, developing mitigation strategies to minimize disruptions.
- Resolve issues quickly and effectively, ensuring projects stay on track and within budget.
- Conduct market research to identify new business opportunities, assess market conditions, and inform project strategies. Use data-driven insights to support decision-making, optimize project outcomes, and guide future business development efforts.
- Prepare regular reports for senior leadership, highlighting project performance, key successes, and areas for improvement.
Lead Service Coordinator
Mercedes-Benz Stadium
El Dorado Hills, CA
- Manage scheduling, resource allocation, cost control, and task prioritization to optimize service department efficiency and customer satisfaction.
- Implement feedback loops and service improvement initiatives to enhance the customer experience and build long-term relationships.
- Effectively manage and resolve customer call complaints by actively listening, empathizing, and providing timely solutions
- Lead a team of service coordinators while providing training to ensure that staff are aligned with project goals and company standards.
- Track key performance indicators, such as service completion times and technician productivity.
- Ensure smooth transitions by managing communication, training, and documentation.
- Coordinate with external vendors and suppliers to create parts orders, and ensure the timely delivery of parts, tools, and equipment necessary for service operations.
- Proactively identify and engage new customers to meet service quotas, leveraging strong communication and relationship-building skills to drive customer satisfaction, and maximize service department performance.
Financial Advisor
Arkshire Financial
Sacramento, CA
- Developed personalized financial plans for clients by providing alignment with their financial goals, and assessing risks in client portfolios.
- Complied with regulatory standards.
- Build and maintain long-term relationships with clients, providing ongoing support, regular communication, financial reviews, and updates based on changing life circumstances, or market conditions.
- Prepare presentations and quarterly reviews with detailed reports of portfolio performance, financial outcomes, and documents.
Customer Relations Service Manager
Niello Audi
- Streamlined and optimized service processes to enhance efficiency in customer interactions and ensure that customers receive personalized communication and service.
- Resolved complex customer service issues promptly and efficiently, while maintaining clear communication with customers and addressing each issue with attention to detail.
- Worked closely with other departments, including Sales, Parts, and Service, to gather and analyze customer feedback through surveys, reviews, and direct communication.
- Leverage customer data and use insights to make data-driven decisions and offer tailored solutions to improve the customer service experience
Product Specialist
Folsom Lake Toyota
Folsom, CA
- Serve as the expert on Toyota's product lineup, including specifications, features, technologies, and pricing. Educate customers on the benefits of Toyota vehicles through one-on-one demonstrations, group presentations, and interactive displays. Ensure customers understand how Toyota vehicles align with their needs and preferences.
- Plan and execute product demonstrations and events to showcase Toyota vehicles, features, and technologies. Coordinate with marketing teams to create effective presentations, displays, and promotional materials that will engage customers and increase showroom traffic.
- Collect customer feedback from interactions, surveys, and product reviews to identify trends and areas for product improvement. Share insights with product development teams to ensure customer preferences and needs are considered in future vehicle designs and updates.
- Track and report on product-related performance metrics, including sales figures, customer inquiries, and the effectiveness of product demonstrations. Analyze the success of product launch events and initiatives, adjusting strategies as needed to meet goals and improve outcomes.
Preschool Teacher
Kindercare
- Develop and implement lesson plans that meet the developmental needs of preschool-aged children. Incorporate hands-on activities, creative learning, and project-based learning to engage children and foster a love of learning. Tailor lesson plans to individual learning styles and developmental levels, ensuring each child’s growth.
- Establish and maintain open lines of communication with parents, providing regular updates on their child’s progress and activities. Lead parent-teacher conferences, provide feedback, and collaborate with families to support their child’s development. Coordinate family involvement in classroom activities, projects, and special events.
- Work collaboratively with other teachers, center staff, and support personnel to ensure the smooth operation of the classroom and center. Share best practices, ideas, and resources with colleagues to create a dynamic, positive learning environment. Participate in team meetings and professional development sessions.
- Ensure that all activities and classroom environments adhere to health, safety, and regulatory standards. Monitor children’s health and well-being, following established procedures for emergencies, illness, and accident reporting. Maintain a clean and organized classroom space that is conducive to learning and play.
- Encourage positive social interactions and guide children in resolving conflicts. Promote empathy, respect, and collaboration among peers through group activities and discussions. Implement social-emotional learning activities that support self-awareness and relationship-building skills.
Toddler Teacher
The Gift Of Kids Daycare And Preschool
El Dorado Hills, CA
- Build strong, trusting relationships with each child while providing a warm, safe, and engaging environment
- Monitor and support each child’s developmental progress by observing and documenting milestones in areas such as motor skills, communication, socialization, and emotional regulation.
- Maintain open communication with parents and guardians about their child’s progress, behavior, and developmental milestones.
- Conduct regular updates through daily reports, parent-teacher meetings, and informal discussions to ensure that the child's needs are being met both in and outside the classroom.
- Share insights and ideas for improving curriculum, classroom practices, and overall child development strategies by collaborating with other teachers and staff.
- Participate in regular training, staff meetings and professional development opportunities to stay current with best practices in early child.
Education
Masters - Project Mnanagment
Colorado State University Global
Colorado01-2025
Bachelor of Science - Business Management
Colorado State University Global
Colorado08-2023
Certification - Early Childhood Education
Folsom Lake College
Folsom, CA01-2018
Skills
- Business intelligence and analysis
- Relationship building and management
- Strong verbal and written communication
- Product Backlog Management
- Building high-performance teams
- Scope Management
- Agile methodologies
- Budget management
- Market trend analysis
- Process improvement
- Change management
- Resource Management
- Innovation management
- Customer service
- Conflict resolution
- Quality assurance
- Meeting facilitation
- Organizational skills
- Salesforce
- CRM systems
- Negotiations
- Adaptability
- Critical thinking
- MS Office Suite
- Market research
- Decision-making
Certification
MM/DD/YY, MM/DD/YY
Languages
Vietnamese
Native/ Bilingual
English
Native/ Bilingual
Timeline
Business Development Manager
Mercedes-Benz
Lead Service Coordinator
Mercedes-Benz Stadium
Financial Advisor
Arkshire Financial
Customer Relations Service Manager
Niello Audi
Product Specialist
Folsom Lake Toyota
Preschool Teacher
Kindercare
Toddler Teacher
The Gift Of Kids Daycare And Preschool
Masters - Project Mnanagment
Colorado State University Global
Bachelor of Science - Business Management
Colorado State University Global
Certification - Early Childhood Education
Folsom Lake College
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