Kieundra Thompson
Bartlett,TN
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Equipment Operator
Federal Express
Memphis, TN
03.2023 - Current
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
Material Handler
Amazon
Memphis, TN
10.2022 - 03.2023
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Caretaker
Carenests
Memphis, TN
09.2020 - 12.2022
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Trained new staff members on caretaking procedures, policies, and best practices to maintain high quality standards.
Customer Service Representative
AT&T Call Center
Memphis, TN
11.2017 - 10.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Airport Service Agent
Dallas Fort Worth International Airport
Dallas, TX
06.2015 - 12.2015
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Used airline computer system to create airline tickets and boarding passes.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Operated PA system to make announcements regarding flight activity.
Education
Bolton High School
05.2014
Skills
- General Labor
- Materials transportation
- Daily Reporting
- Safety Compliance
- Attention to Detail
- Decision-Making
- Team Communication
- Relationship Building
- Team building
- Problem-Solving
- Continuous Improvement
- Goal Setting
- Written Communication
- OSHA Compliance
- Teamwork and Collaboration
- Active Listening
- Client Relations
Timeline
Equipment Operator
Federal Express
03.2023 - Current
Material Handler
Amazon
10.2022 - 03.2023
Caretaker
Carenests
09.2020 - 12.2022
Customer Service Representative
AT&T Call Center
11.2017 - 10.2019
Airport Service Agent
Dallas Fort Worth International Airport
06.2015 - 12.2015
Bolton High School