Kievayana L. Joseph
Crenshaw,MS
Summary
Bringing top-notch oral and written communication skills
Active listening, and analytical problem-solving skills
Enhances customer experiences
Employing service-oriented behaviors
Understanding customer desires
Providing customized solutions to build loyalty
Overview
2
2
years of professional experience
Work History
Customer Care Specialist
Humana
08.2022 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded proactively and positively to rapid change.
Retail Sales Associate
Under Armour
05.2021 - 09.2022
- Utilized upselling techniques to promote additional products and increase sales..
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Applied Science - Medical Billing And Coding
05.2023
Skills
- Understanding Customer Needs
- Quality Control
- Oral Communication
- Managing Multiple Tasks
- Administrative Support
- Customer Service
- Active Listening
- Computer Proficiency
- Microsoft 365
Timeline
Customer Care Specialist - Humana
08.2022 - Current
Retail Sales Associate - Under Armour
05.2021 - 09.2022
Pearl River Community College - Associate of Applied Science, Medical Billing And Coding
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