Summary
Overview
Work History
Education
Skills
Languages
Timeline
ProjectManager

Kievis Acosta

Tyler,TX

Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

5
5
years of professional experience

Work History

Project Manager

CDK LightSpeed EVO
Salt Lake City, UT
04.2023 - Current
  • Developed and initiated projects, managed costs, and monitored performance.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Performs product Quality Assurance process with software development teams and hardware providers.
  • Customers and implements DMS application software to support dealerships practices, processes, workflows and critical business drivers.
  • Conduct post-implementation follow-up meetings with client to ensure optimum application usage, accuracy of customizations and satisfaction.
  • Identified plans and resources required to meet project goals and objectives.
  • Met project deadlines without sacrificing build quality or workplace safety.

Virtual Field Implementation Specialist

CDK Global
Hoffman, IL
01.2022 - 04.2023
  • Experienced on DMS, OnePay Application and CDP Cash Discovery Program.
  • Assisted account executives with strengthening client relationships through targeted solutions.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Assessed project scope to confirm details and understand customer expectations in advance.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Implemented training initiatives by incorporating industry trends and collaborating with senior leaders.
  • Configured and tested new software and hardware.
  • Monitored system performance to identify potential issues.

Customer Retention Specialist

Altice
Tyler, TX
01.2020 - 01.2022
  • Developed new strategies for customer retention activities.
  • Developed and updated databases to handle customer data.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Adhered to appropriate legal scripting when required.
  • Developed product demonstrations and presentations for customers.

Service Specialist Pest Elimination

EcoLab
Tyler, TX
01.2019 - 01.2020
  • Inspected equipment to diagnose operational issues.
  • Completed routine tasks such as tire rotation and balancing, oil changes, and brake services.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Trained customer employees and managers on machine use and maintenance.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

High School Diploma -

Centrevill High Schoo
Clifton, VA
06.1998

Skills

  • Budget Administration
  • Staff Retention
  • Conflict Management
  • Safety Protocols
  • Project Management
  • Multi-Unit Operations Management
  • Certified Purchasing Manager (CPM)
  • Workforce Scheduling
  • Timely Project Completion
  • Systems Implementations
  • Information Technology Management
  • Systems Installation, Configuration and Upgrading
  • Microsoft Office Suite Expertise
  • Quality Assurance and Control

Languages

Spanish
Native or Bilingual

Timeline

Project Manager

CDK LightSpeed EVO
04.2023 - Current

Virtual Field Implementation Specialist

CDK Global
01.2022 - 04.2023

Customer Retention Specialist

Altice
01.2020 - 01.2022

Service Specialist Pest Elimination

EcoLab
01.2019 - 01.2020

High School Diploma -

Centrevill High Schoo

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Kievis Acosta