Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kieyalyn Mclean

Gresham

Summary

Enterprising Assistant Manager offering demonstrated success in leadership, organizational problem-solving and customer service. Successful at allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations. Self-starter who never fails to exceed expectations and go above and beyond for the good of the team.

Overview

9
9
years of professional experience

Work History

Assistant Manager MSC

Rivermark Community Credit Union
01.2025 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

MSC Team Lead

Advantis Credit Union
04.2024 - 01.2025
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Coached team members in techniques necessary to complete job tasks.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Gathered, organized and input information into digital database.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Member Services Representative

Advantis Credit Union
12.2022 - 04.2024
  • Completed transactions over the phone on all account types including IRA, CDs and trust accounts
  • Verified members consistently and effectively to maintain BSA standards
  • Opened and closed accounts
  • Disbursed funds
  • Completed payments on loans and credit cards
  • Filed disputes for credit/debit cards and credit reporting disputes
  • Assisted with online banking troubleshooting and instruction
  • Processed fee waivers
  • Consistently met or exceeded metrics for call handling
  • Provided customer service that was above and beyond expectations leading to surveys returned with 10 stars.

Credit Card Non Fraud Analyst 1

Wells Fargo
07.2020 - 10.2021
  • Monitored and maintained compliance with internal controls and government regulations.
  • Developed comprehensive understanding of financial statements, enhancing opportunities to assess disputes.
  • Requested financial documents from customers.
  • Demonstrated leadership by helping to train others.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Trained new hires on the ins and outs of credit card disputes.
  • Remained a consistent resource for all of the department for guidance and assistance on particularly difficult claims/situations.

BANK TELLER

Wells Fargo
04.2019 - 06.2020
  • Assisted customers with payments, withdrawals, deposits and more.
  • Mastered systems required to maintain risk management ex: SVT, OIB.
  • Self-administered loss prevention modules and risk management excellence.
  • Asked for any and all additional training possible.
  • Never had any significant out of balance issues with cash drawer.
  • Maintained a status of leadership and became a resource of information for other employees.

STORE MANAGER

Sally Beauty Supply LLC
07.2016 - 04.2019
  • Complete store management including but not limited to:
  • Served as primary display builder when executing merchandising in the store each week.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Planned budgets and authorized payments and merchandise returns.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Generated repeat business through exceptional customer service.
  • Interviewed job candidates and made staffing decisions.
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
  • Counted cash drawers and made bank deposits.
  • Oversaw employee scheduling and payroll processing to guide operations.
  • Managed all aspects of store operations, organization, maintenance and purchasing functions.
  • Reported to the district manager regarding all store and staff issues.
  • Responded to customer concerns with friendly and knowledgeable service.

Education

GED -

Portland Southeast Works
Portland, OR

Skills

  • Staff management
  • Workflow
  • Computer literate
  • Recruiting
  • Staffing
  • Critical thinking
  • Team building
  • Reliable and trustworthy
  • Active listening
  • Evaluations
  • Strategic planning
  • Issue resolution
  • Data collection and analysis
  • Operations management
  • Outstanding interpersonal skills
  • Detail-oriented
  • Employee relations
  • Motivated team player
  • Credit card transactions
  • Excellent communication skills
  • Skilled problem solver
  • Technical aptitude

Timeline

Assistant Manager MSC

Rivermark Community Credit Union
01.2025 - Current

MSC Team Lead

Advantis Credit Union
04.2024 - 01.2025

Member Services Representative

Advantis Credit Union
12.2022 - 04.2024

Credit Card Non Fraud Analyst 1

Wells Fargo
07.2020 - 10.2021

BANK TELLER

Wells Fargo
04.2019 - 06.2020

STORE MANAGER

Sally Beauty Supply LLC
07.2016 - 04.2019

GED -

Portland Southeast Works

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Kieyalyn Mclean