Kifaya Atoui
Helotes,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Bank Representative III-Deposit Servicing
USAA Federal Savings Bank
01.2025 - Current
- Provided expert financial guidance to members, helping them make informed decisions about banking products and services.
- Enhanced members loyalty and uphold USAA's mission through exceptional service, integrity and efficiency.
- Supported team members in daily tasks, fostering a collaborative work environment.
- Contributed to risk management efforts, diligently monitoring transactions for suspicious activity.
- Opened, closed, and updated accounts for members.
- Ensure strict compliance with federal laws, regulations and internal policies.
- Maintained professional, positive and clean work environment.
- Serve as a key point of contact for team building initiatives, employee recognition programs, and cross functional collaboration through Labs participation.
- Increased member satisfaction by promptly addressing inquiries and resolving issues.
- Managed high-volume cash handling responsibilities while maintaining accuracy and security standards.
Sales Manager
Aaron's Furniture
11.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Overcome objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Manager
Pizza Hut
11.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Career Break
Stay At Home Mom
08.2017 - 10.2018
Assistant Manager
C.E.C. Entertainment
06.2011 - 08.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Sandra Day O'Connor High School
Helotes, TX06-2011
Skills
- Sales team training
- Goals and performance
- Verbal and written communication
- Sales expertise
- Analytical problem solver
- Sales operation
- Quality assurance
- Microsoft Excel proficiency
- Microsoft Outlook
Accomplishments
ABA Certificate of Compliance Essentials.
Bank Contact Center Coast to Coast recognition 100% Club for Compliance,Operational, and MSAT for Schreiner District in April.
Personal Development course completion of Leadership and Avoiding Self Sabotage in the Workplace.
Timeline
Bank Representative III-Deposit Servicing
USAA Federal Savings Bank
01.2025 - Current
Sales Manager
Aaron's Furniture
11.2021 - Current
Manager
Pizza Hut
11.2018 - Current
Career Break
Stay At Home Mom
08.2017 - 10.2018
Assistant Manager
C.E.C. Entertainment
06.2011 - 08.2017
High School Diploma -
Sandra Day O'Connor High School
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