Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiffani Barnes

Summary

Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Document Reviewer

Insight Global
09.2024 - 10.2024
  • Analyzed data from documents to identify discrepancies or errors.
  • Performed quality assurance checks of all documents prior to review.
  • Ensured that all documents were compliant with company policy.
  • Used Excel sheets to store information/data regarding documents findings.
  • Assessed document quality, readability and accuracy of data entries.
  • Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.

Data Entry Clerk/Quality Control Auditor

Aston Carter
09.2022 - 02.2024
  • Identified discrepancies between source documents and entered data.
  • Input data within Google Sheets.
  • Utilized specialized software applications related to the job role.
  • Created spreadsheets to track data entries.
  • Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
  • Verified accuracy and completeness of data entry into the database system.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Entered data into spreadsheets, documents and databases with high accuracy and speed rate.

Eligibility Specialist

Prince George’s County Housing Development
08.2022 - 01.2023
  • Analyzed financial information provided by applicants to verify income levels.
  • Verified eligibility for tenants and landlords of the State of Maryland.
  • Utilized Excel to create spreadsheets and ledgers to make calculations.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for rental assistance.
  • Coordinated with other departments to promote prompt processing of client applications.
  • Made outbound calls as well as received inbound calls.
  • Ensured excellent customer service between both landlord and tenant, as well as property managers.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Assisted clients with completing forms required for processing applications.
  • Managed intake of new claims and performed routine follow-ups.

Eligibility Specialist

Public Consulting Group, Inc.
11.2021 - 07.2022
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions within application software.
  • Prepared detailed reports outlining the reasons why an individual was denied benefits.
  • Verified applicant's identity and other relevant documents such as a birth certificate, license, passport, or social security card.
  • Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
  • Communicated via email, phone, and chat regularly with clients regarding their application status or changes in policies or procedures that may affect them.
  • Proofread applications carefully to check accuracy and completeness of all paperwork.

Appointment Scheduling Specialist

MCI
01.2021 - 07.2021
  • Organized outreach events for residents of the State of Florida.
  • Developed strategies to increase customer engagement through improved appointment scheduling procedures.
  • Scheduled and followed up on patient appointments.
  • Maintained accurate records of all scheduled appointments utilizing a database system.
  • Scheduled appointments for patients, ensuring an appropriate amount of time was allotted for each appointment.
  • Maintained confidential patient files in accordance with HIPAA regulations.

Customer Care Supervisor

Sykes
05.2017 - 12.2020
  • Conducted regular audits of recorded calls to evaluate adherence to company policies.
  • Created reports detailing team performance metrics such as average call time, first contact resolution rate.
  • Responded to customer inquiries via phone or email within established guidelines.
  • Developed and implemented processes for handling customer inquiries, complaints, and escalations in a timely manner.
  • Identified opportunities for cross-selling additional products and services.

Education

Management And Strategy Institute
01-2024

High School Diploma -

Demopolis High School
Demopolis, AL
01-2016

Skills

  • Date Entry
  • Administrative Support
  • Appointment Scheduling
  • Sales
  • Work from Home
  • Customer Service
  • Team Development

Timeline

Document Reviewer

Insight Global
09.2024 - 10.2024

Data Entry Clerk/Quality Control Auditor

Aston Carter
09.2022 - 02.2024

Eligibility Specialist

Prince George’s County Housing Development
08.2022 - 01.2023

Eligibility Specialist

Public Consulting Group, Inc.
11.2021 - 07.2022

Appointment Scheduling Specialist

MCI
01.2021 - 07.2021

Customer Care Supervisor

Sykes
05.2017 - 12.2020

Management And Strategy Institute

High School Diploma -

Demopolis High School

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