Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiffany Hoffman

Vacaville,CA

Summary

I am organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Mortgage Loan Officer

Answer Home Loans
03.2020 - Current
  • Worked with underwriters to fix application problems and resolve issues.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Explained different types of loans pertaining to client situations.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Negotiated loan terms and conditions with clients to maximize profitability.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Checked loan documents for accuracy prior to closing.
  • Developed and implemented marketing campaigns to generate new business opportunities.
  • Participated in industry events and conferences to build relationships and gain market intelligence.
  • Monitored portfolio performance and provided clients with periodic updates on loan progress.

Property Manager/Realtor Sales Associate

Kappel & Kappel Inc
02.1999 - 11.2016
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Maintained sufficient number of units market-ready for lease.
  • Communicated effectively with owners, residents, and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state and federal regulations.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Coordinated appointments to show marketed properties.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Maximized rental income while minimizing expenses through effective planning and control.

Education

Medical

High Tech Institute
Sacramento

Real Estate

Allied Business Schools
Laguna Hills, CA
1999

High School Diploma -

Liberal High School Liberal KS
Kansas
05.1983

Skills

  • Payment Collection
  • Relationship Selling
  • Negotiation Tactics
  • Sales Forecasting
  • Client Account Management
  • Refinancing Options
  • Document Analysis
  • Financial Analysis
  • Residential Mortgage Lending Regulations
  • Application Review
  • Credit History Review
  • Automated Underwriting System (AUS)
  • Creditworthiness Determination
  • Complaint Handling

Timeline

Mortgage Loan Officer

Answer Home Loans
03.2020 - Current

Property Manager/Realtor Sales Associate

Kappel & Kappel Inc
02.1999 - 11.2016

Medical

High Tech Institute

Real Estate

Allied Business Schools

High School Diploma -

Liberal High School Liberal KS

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Kiffany Hoffman