Summary
Overview
Work History
Education
Skills
Timeline
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Kiffany Ramsey

Council Bluffs,IA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Presentation Team Member

Target
04.2017 - 10.2018
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Improved store appearance by executing merchandise resets and planogram updates according to client guidelines.
  • Assisted in maintaining accurate planograms, updating schematics based on changing inventory levels or seasonal promotions.
  • Facilitated smooth transitions between promotional events, ensuring all displays and signage were updated in a timely manner.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Picked and packed order items.
  • Stocked designated items on shelves, end caps and displays.

Fraud Agent/Customer Solutions Specialist

PayPal
08.2015 - 04.2017
  • Monitored accounts for unusual activity patterns that may indicate fraudulent behavior or identity theft attempts.
  • Worked closely with customers to verify transactions when potential fraud was detected, maintaining trust while protecting their accounts from unauthorized access.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
  • Met customer call guidelines for service levels, handle time and productivity.

Merchandise Manager

Barnes & Noble
09.2002 - 08.2015
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
  • Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
  • Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
  • Established strong relationships with customers to encourage repeat business.
  • Supported a positive work environment by collaborating with team members to achieve collective goals.

Education

Bachelor of Science - Crime Scene Investigation

Kaplan University
Davenport, IA

Associate of Applied Science - Media Studies

Iowa Western Community College
Council Bluffs, IA

Skills

  • Customer Service
  • Team Player
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Relationship Building

Timeline

Presentation Team Member

Target
04.2017 - 10.2018

Fraud Agent/Customer Solutions Specialist

PayPal
08.2015 - 04.2017

Merchandise Manager

Barnes & Noble
09.2002 - 08.2015

Bachelor of Science - Crime Scene Investigation

Kaplan University

Associate of Applied Science - Media Studies

Iowa Western Community College

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Kiffany Ramsey