Kijana Jackson, CPC, CBCS.
Malvern,
Summary
Recent graduate with NHA and AAPC certifications in medical coding and billing. Strong organizational skills and attention to detail enhance efficiency in billing processes. Quick learner with proven adaptability in fast-paced environments. Seeking entry-level position in healthcare administration to contribute to effective billing and quality patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Technician Coordinator - Remote
Splice & Connect Co. Ltd
06.2019 - Current
- Prepared reports on daily work activities and provided feedback to management team.
- Organized service technicians' schedules, ensuring all deadlines were met.
- Scheduled routine maintenance visits for customers based on their individual needs.
- Updated customer profiles with notes about completed jobs or other relevant information.
- Communicated regularly with field technicians regarding job progress and any changes in job scope or requirements.
- Followed up with customers after completion of jobs to ensure satisfaction.
- Maintained a database of client records, including contact information and details about past services performed.
- Followed up with technicians and managers to receive and communicate status updates.
- Toggled between multiple systems and databases to look up information and update records.
- Addressed and resolved client complaints and issues in a timely manner.
Customer Care Representative
Bahamas Telecommunication Corporation
01.2016 - 06.2019
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored dispatch operations to ensure efficient and effective service delivery.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
Education
Career Diploma - Medical Billing And Coding
Ashworth College
Norcross, GA01-2025
Skills
- ICD-10 , CPT, and HCPCS coding
- Revenue cycle
- Data entry
- Scheduling coordination
- Report preparation
- Analytical thinking
- Computer skills
- Time management
- Attention to detail
Certification
- NHA - Certified Billing and Coding Specialist (CBCS)
- AAPC - Certified Professional Coder (CPC)
Languages
English
Native/ Bilingual
Affiliations
- Gospel Light Gospel Church , AR - ( Member and Ministry Worker )
References
References available upon request.
Timeline
Field Technician Coordinator - Remote
Splice & Connect Co. Ltd
06.2019 - Current
Customer Care Representative
Bahamas Telecommunication Corporation
01.2016 - 06.2019
Career Diploma - Medical Billing And Coding
Ashworth College