Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kenia Anguiano

Fort Worth,TX

Summary

Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Pasteleria Encanto
02.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Waitress

Hacienda Buffet
02.2017 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards at five to six tables during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Waitress/Restaurant Hostess

Don Nico's Mexican Restaurant
10.2023 - 06.2025
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Took approximately 40 reservations and to-go orders by phone, answered customer questions, and informed accurate wait times.

Education

Bachelor of Science - Animal Science

Tarleton State University
Stephenville, TX
05-2025

Associate of Arts - General Studies

Tarrant County College
Fort Worth, TX
05-2023

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Strong multitasking

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Pasteleria Encanto
02.2025 - Current

Waitress/Restaurant Hostess

Don Nico's Mexican Restaurant
10.2023 - 06.2025

Waitress

Hacienda Buffet
02.2017 - Current

Bachelor of Science - Animal Science

Tarleton State University

Associate of Arts - General Studies

Tarrant County College

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