Kijuana Jackson
Milwaukee
Summary
Dynamic professional with extensive experience at Sixteenth Street Community Health Center, excelling in customer service and relationship building. Proven track record in optimizing workflows and enhancing client satisfaction through effective communication and meticulous recordkeeping. Adept at training and coaching teams to achieve operational excellence and foster positive client interactions.
Overview
11
11
years of professional experience
Work History
Rehabilitation Support Specialist II
Sixteenth Street Community Health Center
05.2022 - 10.2024
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
Project Based Housing Specialist
Housing Authority City of Milwaukee
05.2019 - 05.2022
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
Human Resources Director
ARCpoint Labs
07.2018 - 01.2019
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
Executive Assistant to the Chief Executive Officer
Current Electric Company
07.2013 - 07.2018
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets, and filing systems for management team.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
Education
Bachelor of Science - Theology
Grace Christian College
Wauwatosa, WI12-2003
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Training and coaching
- Recordkeeping skills
- Activity planning
- Data collection
- Customer engagement
- Relationship building
- Client communication
- Data entry
Timeline
Rehabilitation Support Specialist II
Sixteenth Street Community Health Center
05.2022 - 10.2024
Project Based Housing Specialist
Housing Authority City of Milwaukee
05.2019 - 05.2022
Human Resources Director
ARCpoint Labs
07.2018 - 01.2019
Executive Assistant to the Chief Executive Officer
Current Electric Company
07.2013 - 07.2018
Bachelor of Science - Theology
Grace Christian College
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