An'Jae James

Full time student attending Ogle Hair, Skin, & Nails Esthetics program.

• Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
• Maintained up-to-date knowledge of specials, memberships, and services.
• Performed basic daily bookkeeping tasks.

• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.

• Improved customer satisfaction by providing friendly and efficient service at the register.
• Ensured accurate order fulfillment.
• Contributed to increased sales by upselling menu items and promoting special offers.