Summary
Overview
Work History
Education
Skills
Additional Information
Reference
Timeline
Generic

Kiki Geck

Seattle,Washington

Summary

Trustworthy and dedicate Employee with over 10 years of experience serving customers and operating register. Talented at records information updates and serving customers quickly. Cheerful when assisting customers with requests and meeting special needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet organizational goals.

Overview

7
7
years of professional experience

Work History

Cashier

  • SeaMar Community Health CenterSeaMar Community Health Center — scheduling medical appointments
  • Healthpoint Community Health CenterHealthpoint Community Health Center — patient access representative

District — Interpreter

Highline School DistrictHighline School
  • Highline school districtHighline school district —

Appointment Scheduler

SeaMar Community Health Center
  • Answered phone calls and answered questions from potential customers.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Patient Access Representative II

Health Point Community Health Center
12.2016 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Verified patient insurance eligibility and entered patient information into system.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Facilitated communication between patients and various departments and staff.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Engaged with patients to provide critical information.

Education

High School Diploma -

Highline High School
Seattle, Washington

Skills

  • Order Taking
  • Cash Counting Machine Operations
  • Guest Inquiries
  • Cash Drawer Management
  • Verbal and Written Communication
  • Time Management Skills
  • Patient Registration
  • Medical Terminology
  • Electronic Health Records Systems
  • EMR Updating
  • Fee Collection
  • Money Handling
  • Demographics Information

Additional Information

I am bilingual with an outgoing social personality. I love helping people. I am a team player

Reference

Jackey Burton

Contact Center Manager

Ph: 2065789370

Ranjeeta Singh

Contact Center Lead

Ph: 2533533506

Sharon Vaipou

Development Coordinator

Ph: 2533298518

Timeline

Patient Access Representative II

Health Point Community Health Center
12.2016 - Current

Cashier

District — Interpreter

Highline School DistrictHighline School

Appointment Scheduler

SeaMar Community Health Center

High School Diploma -

Highline High School

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Kiki Geck