KIMBERLY JACKSON

• Monitored premises to ensure safety and compliance
• Answered guest inquiries promptly and provided accurate information about services.
• Handled guest complaints professionally, ensuring a positive resolution experience.
• Collaborated with team members to enhance overall guest satisfaction levels.
• Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
• Managed access control and verified credentials
• Responded quickly to incidents and emergencies
• De-escalated conflicts using professional communication skills
• Maintained detailed reports and daily activity logs
• Delivered high-quality customer service
• Assisted with opening and closing procedures

• Delivered high-quality customer service in a fast-paced retail environment
• Assisted customers in product selection and provided detailed product information.
• Maintained store presentation by organizing merchandise and ensuring cleanliness.
• Collaborated with team members to meet daily sales goals and enhance customer experience.
• Developed strong customer relationships through attentive service and follow-up communication.
• Trained new associates on store policies, procedures, and customer service best practices.
• Assisted with opening and closing procedures
• Handled cash transactions and maintained accurate registers
• Supported inventory control and merchandise organization
• Resolved customer concerns professionally and efficiently

• Managed daily operations to ensure smooth facility functionality.
• Trained and mentored staff to enhance service quality and teamwork.
• Developed and implemented member engagement strategies to boost retention.
• Ensured compliance with health and safety regulations within the facility.
• Resolved customer complaints in a timely manner while maintaining a professional demeanor.
• Ensured that customer service standards were met or exceeded at all times.
• Performed administrative tasks such as filing paperwork, preparing documents.

• Selling gym membership and personal training membership

•Plans and conducts various recreational activities including: music, dance, arts and crafts, cultural events, swimming, athletics, games, fitness and programs for all ages and abilities

• Maintained safety protocols and ensured facility readiness.
• Resolve complaints and inquiries from the public.
• Maintain inventories of supplies and/or recommends purchasing equipmentand supplies.
• Set up rooms for recreational activities.
• Utilize a computer and computer software for data entry, enrollment, and statistical reports.
• Assist in creation of displays and advertisements for events.
• Adhere to all check lists, policies and procedures.
• Preparation of field for various organized games.
• Provide excellent customer service
• Enforce safety and program/facility rules and regulations.
• Administer basic first aid if needed.
• Accept money, compile and maintain necessary records and receipts.
• Advise the public regarding available activities.
• Issue supplies and equipment to program participants.
• Transport and supervise participants to and from activities.
• Perform related work as required.