Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

KIMBERLY JACKSON

North Miami Beach

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

8
8
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification

Work History

Guest service Assistant (GSA

Essentially hospitality
Miami Beach
08.2024 - Current
  • Monitored premises to ensure safety and compliance
  • Answered guest inquiries promptly and provided accurate information about services.
  • Handled guest complaints professionally, ensuring a positive resolution experience.
  • Collaborated with team members to enhance overall guest satisfaction levels.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Managed access control and verified credentials
  • Responded quickly to incidents and emergencies
  • De-escalated conflicts using professional communication skills
  • Maintained detailed reports and daily activity logs
  • Delivered high-quality customer service
  • Assisted with opening and closing procedures

Retail Sales Associate

Fountainebleau
Miami Beach
12.2023 - 08.2024
  • Delivered high-quality customer service in a fast-paced retail environment
  • Assisted customers in product selection and provided detailed product information.
  • Maintained store presentation by organizing merchandise and ensuring cleanliness.
  • Collaborated with team members to meet daily sales goals and enhance customer experience.
  • Developed strong customer relationships through attentive service and follow-up communication.
  • Trained new associates on store policies, procedures, and customer service best practices.
  • Assisted with opening and closing procedures
  • Handled cash transactions and maintained accurate registers
  • Supported inventory control and merchandise organization
  • Resolved customer concerns professionally and efficiently

Assistant General Manager

LA Fitness
West Palm Beach
10.2022 - 12.2023
  • Managed daily operations to ensure smooth facility functionality.
  • Trained and mentored staff to enhance service quality and teamwork.
  • Developed and implemented member engagement strategies to boost retention.
  • Ensured compliance with health and safety regulations within the facility.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Ensured that customer service standards were met or exceeded at all times.
  • Performed administrative tasks such as filing paperwork, preparing documents.

• Selling gym membership and personal training membership

Recreation Leader

City of Miami Beach
Miami Beach
09.2018 - 09.2023

•Plans and conducts various recreational activities including: music, dance, arts and crafts, cultural events, swimming, athletics, games, fitness and programs for all ages and abilities

  • Maintained safety protocols and ensured facility readiness.
  • Resolve complaints and inquiries from the public.
  • Maintain inventories of supplies and/or recommends purchasing equipmentand supplies.
  • Set up rooms for recreational activities.
  • Utilize a computer and computer software for data entry, enrollment, and statistical reports.
  • Assist in creation of displays and advertisements for events.
  • Adhere to all check lists, policies and procedures.
  • Preparation of field for various organized games.
  • Provide excellent customer service
  • Enforce safety and program/facility rules and regulations.
  • Administer basic first aid if needed.
  • Accept money, compile and maintain necessary records and receipts.
  • Advise the public regarding available activities.
  • Issue supplies and equipment to program participants.
  • Transport and supervise participants to and from activities.
  • Perform related work as required.

Education

Miami Edison Senior High School
Miami, Fl

Skills

  • Team Supervision
  • Conflict Resolution
  • Customer Service Excellence
  • Security & Safety Compliance
  • Leadership & Staff Support
  • Incident Reporting
  • Time Management
  • Problem-Solving
  • Computer software

Certification

  • Security license

References

References available upon request.

Timeline

Guest service Assistant (GSA

Essentially hospitality
08.2024 - Current

Retail Sales Associate

Fountainebleau
12.2023 - 08.2024

Assistant General Manager

LA Fitness
10.2022 - 12.2023

Recreation Leader

City of Miami Beach
09.2018 - 09.2023

Miami Edison Senior High School
KIMBERLY JACKSON