Kiki McCraw
Omaha,NE
Summary
Passionate Youth Leader with experience in mentoring, developing programs, and fostering positive environments for adolescents and at-risk youth. Strengths include effective communication, leadership skills, and ability to connect with diverse groups of young people. Previous work resulted in improved self-esteem among participants and successful implementation of engaging activities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Teen Director | Youth Development Professional
Boys and Girls Club
Omaha, NE
03.2022 - Current
- Development and implementation of programs for teens, including but not limited to movie nights, game nights, and special events.
- Maintained accurate records of all teen participants' attendance at programs and activities.
- Established partnerships with local organizations to ensure access to quality programming for teens.
- Developed positive relationships with parents and guardians of teens by providing resources and information about available services.
Senior Fraud Investigator
First National Bank Of Omaha
Omah, NE
12.2021 - 03.2022
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Provided exemplary level of customer service to clients and company personnel.
- Conducted prompt and thorough investigations on referred files.
Retail Sales Associate
House Of Hoops - Footlocker
Omaha, NE
08.2021 - 03.2022
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections and purchases.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Senior Enrollment Specialist
University Of Nebraska At Omaha
Omaha, NE
06.2017 - 08.2021
- Managed over 15-20 student calls per day and complete over 30 emails per day.
- Reviewed statistic enrollment data and prepared reports.
- Handling confidential documents, typing, printing, faxing and filing paperwork.
- Answering phone calls, meeting with potential applicants, class selection advice.
- On/Off campus events, tours, and graduation ceremonies.
- Communicated effectively via telephone, email and in person with prospective students.
Universal Banker
First National Bank Of Omaha
Omaha, NE
11.2013 - 06.2017
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
Education
Master of Science - Criminology And Criminal Justice
University of Nebraska At Omaha
Omaha, NEMaster of Science - Certificate Managing Adult & Juvenile Populations
University of Nebraska At Omaha
Omaha, NEBachelor of Science - Criminology And Criminal Justice
University of Nebraska At Omaha
Omaha, NESkills
- Service Leadership
- Crisis Management
- Strong Role Model
- Youth Activity Planning
- Critical Thinking
- Community Outreach
Accomplishments
- The Omaha Street School: Tutored adolescents in subjects such as math, science, and social studies
- Foster Parent: 8+ years
- UNO Young Alumni Association
- Urban League of Nebraska: Helping youth with various homework projects and personal life situations.
- UNO College of Public Affairs: Deans List
- University NE Board of Community Involvement: Selected to be a community liaison under the direct leadership of the Mayor for the city of Omaha
- Open Door Mission: Volunteer
- Omaha Food Pantry: Volunteer
Certification
Managing Adult and Juvenile Populations
Timeline
Teen Director | Youth Development Professional
Boys and Girls Club
03.2022 - Current
Senior Fraud Investigator
First National Bank Of Omaha
12.2021 - 03.2022
Retail Sales Associate
House Of Hoops - Footlocker
08.2021 - 03.2022
Senior Enrollment Specialist
University Of Nebraska At Omaha
06.2017 - 08.2021
Universal Banker
First National Bank Of Omaha
11.2013 - 06.2017
Master of Science - Criminology And Criminal Justice
University of Nebraska At Omaha
Master of Science - Certificate Managing Adult & Juvenile Populations
University of Nebraska At Omaha
Bachelor of Science - Criminology And Criminal Justice
University of Nebraska At Omaha
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