Summary
Overview
Work History
Education
Skills
References
Otherexperience
Affiliations
Timeline
Generic

Kiki Meraz

Cedar park,TX

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

6
6
years of professional experience

Work History

Overhead Manager

Duvall Electric
Leander, TX
04.2024 - Current
  • Full-time Office Manager.
  • Responsibilities:
  • Streamlined processes and optimized performance using QuickBooks, Autodesk, Quip, Excel, Google Sheets, Adobe, Razor Sync, and Outlook.
  • Directed new hire forms to be filled out, scanned, and managed; semester reviews for apprentices.
  • Provided excellent service and attention to customers, face-to-face or through phone/email conversations.
  • Resolved conflicts between employees by guiding them through company policies and procedures.
  • Managed risk by developing and implementing effective risk management strategies.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Data entry of statements, invoices, and receipts.
  • track all company vehicles and their maintenance
  • Maintained electronic files of all accounts payable transactions.
  • Ensure all W-9 forms are up to date from vendors.
  • Help manage service department operations utilizing Quip and Razor Sync.

Sales Associate

Orangetheory Fitness
Cedar Park, TX
10.2023 - 04.2024
  • Full-time sales associate.
  • Responsibilities: Getting all members and guests, selling/upselling memberships, heart monitors, and retail.
  • Answering phones and talking to members, among other tasks, daily.
  • Give studio tours, working hand in hand with trainers to guide intros through their first Orangetheory workout.
  • Following up on prospective clients, and professionally handling members' concerns.
  • Keeping the studio clean and organized.
  • Marketing Orangetheory promotions around the studio.
  • Ex: handing out cards, door hangers, and putting flyers on cars.

Front Desk Receptionist

Breeze Salon and Spa
Cedar Park, TX
02.2023 - 06.2023
  • High-volume hair salon receptionist.
  • Responsibilities: Greeting guests, booking appointments, working in the call center, maintaining the front desk area of the salon, opening/closing, assisting clients, and problem-solving conflicts with clients.
  • Coordinated maintenance requests for office equipment and facilities.
  • Answered a multi-line phone system professionally.

Lifeguard & Counselor

Heart O' the Hills
Hunt, TX
05.2021 - 07.2021
  • Company Overview: summer camp for girls
  • Worked as a counselor in the summer of 2021 for approximately 2,058 hours over six weeks.
  • Re-certified LifeGuard Training enforced rules and regulations of water safety policies, administered first aid, and rescued distressed swimmers.
  • Certified in CPR and artificial respiration.
  • Responsible for girls aged 5 to 6 years old for their complete stay.
  • Responsibilities included waking the children up, getting them dressed, and ready for the day.
  • I started at breakfast, then sent the girls out to their activities while I reported for lifeguard duty until the evening.
  • In the evenings I rounded up the girls from various areas and got them dressed for dinner
  • After dinner, we move into our nighttime activities.
  • Once activities are completed at 9:30 p.m.
  • I took the girls back to the cabin for showers, and we all went to bed.
  • Job skills I developed include responsibility for others' lives, always being alert, caring for others when needed, and moving quickly and efficiently during emergencies.
  • Summer camp for girls

Counselor-in-Training

Heart O' the Hills
Hunt, TX
05.2020 - 06.2020
  • Company Overview: summer camp for girls
  • Volunteered as a Heart Lite in the summer of 2020.
  • Summer 2020: I volunteered approximately 420 hours over six weeks.
  • Job skills I developed: received Certified Lifeguard Training, enforced rules and regulations of water safety policies, administered first aid, and rescued distressed swimmers.
  • Certified in CPR and artificial respiration
  • Time management, taking charge of, and being responsible for up to 12 tweens while swimming, in the sleep cabins, food, dining, and numerous activities.
  • Developed strong communication skills, staying calm in stressful situations, staying organized, clean, and taking charge.

Shift Leader

Jersey Mike's Subs
Cedar Park, TX
12.2018 - 05.2022
  • Promoted to Team Lead, managing co-workers, and working quickly and efficiently.
  • Heavy customer service skills, reliable, and responsible employee.
  • Executed organizational enhancements that streamlined workflow processes, improved service speed by nearly 15 minutes per shift, and improved task delegation and prioritization among team members.
  • Unloading trucks, stocking products, cooking, baking, keeping the store clean, abiding by and enforcing the COVID rules, working the cash register, handling money, cleaning, and sanitizing the store and bathrooms.

Education

intro to business certificate -

Austin Community college
Cedar Park, Tx
01.2022

High school diploma -

Harbor Leadership Academy
Leander, Tx
04.2021

Skills

  • Strong work ethic
  • Teamwork
  • Communication
  • Productivity and time management
  • Responsibility
  • Organization
  • Working well with others
  • Supportive
  • Cooperative
  • Self-motivated
  • QuickBooks
  • Outlook

References

  • Kirstin Roberts 737-738-1409 employer
  • Kelly Mata, 512-633-5792, Client customer
  • Brooke Garner, 945-246-3355, Coworker
  • Emily Burleson, +1 (512) 221-3168, Coworker
  • Madison Meyers, 512-565-8821, Coworker

Otherexperience

  • Volunteering with youth groups
  • Top seller in selling Christmas trees, Boston Butts, with youth group
  • Cleaning houses
  • Babysitting
  • House sitting
  • Lawn care

Affiliations

  • Kayaking
  • Hiking
  • Family & friend time

Timeline

Overhead Manager

Duvall Electric
04.2024 - Current

Sales Associate

Orangetheory Fitness
10.2023 - 04.2024

Front Desk Receptionist

Breeze Salon and Spa
02.2023 - 06.2023

Lifeguard & Counselor

Heart O' the Hills
05.2021 - 07.2021

Counselor-in-Training

Heart O' the Hills
05.2020 - 06.2020

Shift Leader

Jersey Mike's Subs
12.2018 - 05.2022

intro to business certificate -

Austin Community college

High school diploma -

Harbor Leadership Academy

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