Kiki VandenHeuvel
Annapolis,MD
Summary
Dynamic Client Services Manager at 727 Sailbags with a proven track record in client relationship management and process improvement. Expert in resolving conflicts and enhancing client satisfaction, consistently exceeding sales targets by identifying new business opportunities. Adept at fostering collaboration across teams to deliver exceptional service and maintain strong client partnerships.
Overview
3
3
years of professional experience
Work History
Client Services Manager
727 Sailbags
07.2022 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Developed new employees and on-going performance assessment of current employees.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
- Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Consistently met or exceeded sales targets by proactively identifying opportunities for business development within assigned territories.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
Master of Science - Counseling
McDaniel College
Westminster, MDSkills
- Client relationship management
- Project management
- Sales forecasting
- Performance assessment
- Process improvement
- Conflict resolution
- Internal communications
- Team collaboration
- Customer service
- Account management
- Effective communication
- Client relationships
Timeline
Client Services Manager
727 Sailbags
07.2022 - Current
Master of Science - Counseling
McDaniel College
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