Photography
Kiki Victoria
Denpasar,Bali
Summary
Highly professional and prepared food and beverage specialist with valuable experience in hospitality services. Known for strong focus on team collaboration and consistently achieving results. Reliable and adaptable, skilled in customer service and operational efficiency.
Experienced with food and beverage preparation and service. Utilizes effective communication and teamwork to enhance guest satisfaction. Knowledge of industry standards and practices ensures consistent quality and efficiency.
Knowledgeable F&B professional with hands-on experience in food and beverage operations. Proven track record in maintaining high standards of service and contributing to seamless guest experience. Demonstrated ability to work collaboratively with team members and adapt to fast-paced environments.
Personable and dedicated with passion for delivering exceptional customer experiences. Possesses foundational knowledge in food safety and hygiene, coupled with strong communication skills. Committed to creating positive dining environment and ensuring guest satisfaction.
Overview
7
7
years of professional experience
5
5
Languages
Work History
F&B Trainee
Four Seasons Hotel St. Louis
01.2024 - Current
- Proactively addressed guest concerns or complaints, resulting in increased customer retention rates and repeat visits.
- Promoted a culture of continuous improvement through active participation in staff training sessions and workshops.
- Implemented time management strategies to prioritize tasks effectively during peak hours without compromising on service quality.
- Received consistent positive feedback from guests regarding service quality and attentiveness.
- Enhanced customer satisfaction by providing exceptional service and a welcoming dining environment.
- Assisted colleagues in other departments when necessary, demonstrating flexibility and teamwork skills.
- Leveraged knowledge of F&B trends gained through industry research to provide informed recommendations on potential updates or enhancements for the restaurant.
- Greeted and seated guests to provide friendly and welcoming experience.
- Processed customer payments and balanced cash drawers.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Wedding Consultant
Freelance
08.2018 - Current
- Improved client satisfaction by providing personalized wedding planning services and expert advice.
- Delivered memorable weddings that consistently exceeded client expectations, earning numerous positive reviews and referrals.
- Maximized event efficiency by managing guest lists and creating seating charts, preventing any confusion or discomfort on the wedding day.
- Assisted couples in navigating challenging decisions by offering guidance based on industry expertise and experience.
Volunteer Ticketing
DWP Live
12.2023 - 12.2023
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
Front Desk Part-timer
Sakura Hotel
06.2022 - 06.2023
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Streamlined front desk operations for increased efficiency and improved customer service.
- Coordinated with housekeeping staff to guarantee timely room availability for incoming guests.
- Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
Barista
Starbucks
03.2019 - 04.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Volunteer
IMF World Bank
10.2018 - 10.2018
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Internship Student
WWF Indonesia
07.2017 - 01.2018
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Sorted, organized, and maintained files.
Education
No Degree -
Kyoto Minsai Japanese School
Kyoto, JP 05.2001 -
BBA - WWF Indonesia
Sekolah Tinggi Pariwisata Bali Internasional
Jl. Kecak No.12 05.2001 -
Skills
Hygiene and cleanliness
Interests
F&B
Editing
Videography
Traveling
Music
Game
Art
Nature
Culture
Language
Improve new skills
Visit new place
Meet new people
Technology
Timeline
F&B Trainee
Four Seasons Hotel St. Louis
01.2024 - Current
Volunteer Ticketing
DWP Live
12.2023 - 12.2023
Front Desk Part-timer
Sakura Hotel
06.2022 - 06.2023
Barista
Starbucks
03.2019 - 04.2022
Volunteer
IMF World Bank
10.2018 - 10.2018
Wedding Consultant
Freelance
08.2018 - Current
Internship Student
WWF Indonesia
07.2017 - 01.2018
No Degree -
Kyoto Minsai Japanese School
05.2001 -
BBA - WWF Indonesia
Sekolah Tinggi Pariwisata Bali Internasional
05.2001 -
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